Parking & Ground Transportation Operations Analyst

As infrastructure critical to the region’s growth and prosperity, BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study, in 2019 alone, BNA generated more than $9.9 billion in total economic impact. BNA supported more than 76,000 jobs in the region and produced more than $443 million in state, local and federal taxes. BNA receives no local tax dollars. For more information, visit flynashville.com. Follow us on Facebook: @NashvilleInternationalAirport, Twitter: @Fly_Nashville and Instagram: @FlyNashville. Learn more about BNA® Vision, our growth and expansion plan for the airport, at BNAVision.com.

  Hiring Process:

• Apply online
• Interview(s)
• Offer
• Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen and breath alcohol test
• Onboarding

 Benefits:  

• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual/Bereavement/Military Leave

Accepting Applications until filled.

Starting Salary Range $52,723 - $71,733

Job Summary: The Parking & Ground Transportation Operations Analyst is responsible for supporting and assisting in enforcing operating rules, regulations, provisions of contracts, ground transportation functions, data collection and reporting with emphasis on landside operations. Other responsibilities include monitoring and enforcing procedures that ensure landside safety during construction.

Essential Job Duties: 

• Monitors, follows up, and enforces compliance on all landside agreements, leases, permit terms and conditions, rules, regulations, policies and procedures, this includes conducting inspections of landside facilities and services to ensure compliance with all relevant terms and conditions, reporting deficiencies, as well as providing direction to the public parking operations and shuttle bus services.
• Identifies, analyzes, and processes data to interpret trends or patterns and generate summaries and reports as well as developing new process improvement opportunities.
• Prepares a variety of amendments, permits, and other legal documents for review as well as maintains accurate records of all lease and concession agreements.
• Assists with implementation of procedures to ensure landside safety during construction and other abnormal activities.
• Initiates and cultivates communication with airport tenants, other airport users, and business partners to ensure favorable working relationships among departmental administration, tenants, and community.
• Creates and maintains the authorization of taxicab service companies, the permitting of commercial vehicle companies, and the licensing of TNCs.
• Assists customers and tenants with facility and service needs.
• Maintains a safe working environment for support staff consistent with MNAA safety procedures.
• Reports safety concerns or violations to the responsible division.
• Takes administrative action against a driver/company in the absence of supervisory personnel.
• Demonstrates a pro-active, problem-solving mindset.
• Responds to the airport in the event of an incident or emergency.
• Maintains regular and on-time attendance.
• Follows all safety regulations.
• Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Performs other duties as assigned.

Knowledge, Skills, Abilities and Other Characteristics: 

• Computer Use: Skill in using personal computer, internet, and other software to perform job related functions.
• Proficient with frequently used computer software and programs, such as Microsoft Office (intermediate/Advanced).
• Additional Software: Power BI, Tableau, or Python preferred.
• Office Management: Knowledge of general office management, practices and procedures.
• Office Equipment: Skill in using standard office equipment such as telephones, copy machines, scanners, multi-functional printers, and fax machines.
• Receiving Direction: Skill in receiving and following written and oral direction.
• Conflict Management: Skill in managing conflict and identifying effective and mutually beneficial solutions to the sources of conflict.
• Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others.
• Written Comprehension: Ability to read and understand information and ideas presented in writing.
• Written Expression: Ability to use works and sentences in writing so others will understand.
• Attention to Detail: Is careful about detail and thorough in completing work tasks.
• Disability Awareness: Attends to the special needs of customers with disabilities.
• Service Orientation: Actively looks for ways to help people.
• Ability to obtain and maintain a Secure Identification Display Area (SIDA) Badge.

Qualifications: 

Required: 

• Bachelor's Degree in Aviation, Airport Management, Business/Public Administration, Statistics, Finance or a related field. 
• 2 years of customer service experience. 
• 2 years of contract management experience. 
• 2 years of analytics, data management and reporting experience. 
• Proficiency in Microsoft Office applications (intermediate/advanced)
• Valid Driver's License

Preferred:

• 2 years of aviation experience. 
• Proficiency in Power BI, Tableau, or Python experience.