Director of Account Management - US (Remote)

At Weights & Biases, our mission is to build the best tools for AI developers. We founded our company on the insight that while there were excellent tools for developers to build better code, there were no similarly great tools to help ML practitioners build better models. Starting with our first experiment tracking product, we have since expanded our solution into a comprehensive AI developer platform for organizations focused on building their own deep learning models and generative AI applications.
Weights & Biases is a Series C company with $250M in funding and over 200 employees. We proudly serve over 1,000 customers and more than 30 foundation model builders including customers such as OpenAI, NVIDIA, Microsoft, and Toyota.
We are seeking an experienced Director of Account Management to lead a high-performing team responsible for managing the full customer lifecycle for enterprise and digital native accounts. In this role, you will own the full cycle sales strategy to capture ARR expansion and upsell in our customer base and ensure renewals of existing ARR. This role involves strategic leadership, operational excellence, and direct collaboration with sales, product, and field engineering teams to maximize revenue expansion and retention.

Responsibilities

• Account Growth and Retention:
• Lead the Account Management team by design and executing sales strategies to deliver customer ARR growth from new W&B products released
• Retain and grow ARR from our existing offerings utilized by current enterprise and digital native accounts
• Monitor and improve performance across key metrics, including GDR, NDR, Customer NPS, and product utilization
• Meet quarterly and annual revenue objectives for your team’s customer portfolio


• Customer Relationship and Lifecycle Management:
• Gain a comprehensive understanding of customers under management and unlock deeper value realization with W&B’s products, services, and support offerings
• Develop new and strengthen existing customer relationships with key stakeholders in accounts to drive revenue outcomes and reference-ability
• Address escalations with urgency and provide solutions that secure individual customer outcomes as well as wider impact across the customer base


• Leadership and Team Development:
• Provide thought leadership and insights to help shape the future of the company’s account management approach
• Hire, onboard, develop, and retain high performing Account Managers
• Partner with GTM, Product, and Engineering teams to align on customer feedback and inform company priorities

Requirements:

• 10+ years of experience in SaaS sales, account management, or related roles selling to technical audiences, with at least 3+ years in a leadership capacity
• Prior experience leading go-to-market initiatives with new product lines and achieving revenue goals in a multi-product organization.
• Proven track record of driving account growth and managing large, complex client portfolios of at least $20M ARR.
• Strong leadership skills with experience building and scaling high-performing teams
• Excellent interpersonal, communication, and customer negotiation skills


• Nice to have:
• Prior experience in AI/ML, Devops, or Management Consulting
• Industry expertise in Financial Services, Healthcare / Life Sciences, Consumer Tech, Automotive, or other
• Demonstrated interest or experience in building generative AI applications

Our Benefits:

• 🏝️ Flexible time off
• 🩺 Medical, Dental, and Vision for employees and Family Coverage
• 🏠 Remote first culture with in-office flexibility in San Francisco
• 💵 Home office budget with a new high-powered laptop
• 🥇 Truly competitive salary and equity
• 🚼 12 weeks of Parental leave (U.S. specific)
• 📈 401(k) (U.S. specific)
• Supplemental benefits may be available depending on your location
• Explore benefits by country

We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will flourish with us. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, reach out at careers@wandb.com.
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