AWS FinOps Analyst/Customer Support

Description

Automat-it is an all-in AWS Premier partner that empowers startups with DevOps and FinOps expertise and hands-on services. We guide and support hundreds of startups leveraging AWS smarter throughout their growth journey. We save our customers significant time to market and optimize their cloud performance and cost-effectiveness.

Automat-it operates in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impact.

We're looking for a Customer Support to join the FinOps Analyst team in Lviv and help us create leading-edge technology solutions for our customers.

This is an opportunity to work in a community of Cloud infrastructure professionals: DevOps engineers, Solution Architects, MLOps and FinOps engineers, a tech management team, and a 24/7 NOC engineers team. 

📍 Work location - hybrid from Lviv or Kyiv

Responsibilities

• Be a first point of contact for Automat-it customers regarding their AWS billing and consumption data
• Work closely with Automat-it customers to help them understand, monitor and analyze their cloud consumption data
• Suggest cost optimization opportunities in customers’ environments, implement or supervise the implementation of the recommendations
• Create and manage data alerts and budgets based on data models to identify anomalies in cloud spend
• Create and deliver ad-hoc reports and dashboards
• Onboard new customers to Automat-it services
• Make an impact on internal FinOps tool development

Requirements

• Customer-orientated and excellent communication skills
• Fluent written and verbal communication skills in English
• Excellent organizational and task management skills
• Solid working experience with spreadsheets, reporting, and task management systems
• Ability to analyze various volumes of data and generate meaningful insights
• Ability to translate reports into actionable recommendations
• A Bachelor’s degree in computer science, engineering, math, finances, or operations research - advantage
• Have practical experience in FinOps or similar cloud-related roles - advantage
• IT project experience in a similar role or as a junior Project Manager - advantage
• Understand cloud services, architectures, and tools - advantage
• Worked with cost management tools, such as CloudHealth or Anodot - advantage

Benefits

• An opportunity to work in a community of Cloud infrastructure professionals: 60+ DevOps engineers (senior, middle level), Solution Architects, MLOps and FinOps engineers, tech management team, and NOC 24/7 team (on calls)
• If you need a co-working place with 100% backup (internet, electricity, heating + shelters) — we have free places in Kyiv and Lviv (all expenses fully paid by the company)
• Laptop for work, additional equipment if needed
• 20 paid working days off, unlimited paid sick leave
• Medical insurance
• Referral program — enjoy cooperation with your colleagues and get a bonus
• Compensation for sports and English courses
• Company events, team buildings, birthday and special occasions gifts

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.

#LI-Hybrid #LI-AIT