Supervisor - Customer Integration & Data Management

Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.

Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR.  Join us and make a positive impact on human and animal health.

Job Details

The Customer Integration & Data Management (CIDM) Supervisor will work directly with senior leadership to support customers transitioning to Cencora as well as the ongoing maintenance of these customers' post onboard. Responsible for supervising team members responsible for customer onboarding and data quality.

• Responsible for associate hiring, training, and performance management.

• Point of support and escalation for direct associates.

• Supports team on external & internal discussions. 

• Ensures data accuracy with assigned team during the onboarding life cycle.

• Reviews & drives metrics & reports daily to ensure team is meeting SLA.

• Responsible for following approval processes for business-critical elements, documents setups & changes to ensure compliance with established processes. 

• Responsible for associate growth & development.

• Identifies any potential escalations or risks through reporting and proactive support.

• Maintains relationships for escalations & support. 

• Responsible for managing processes as well as assisting with development and maintenance of SOPS.

• Develops & executes training plans.

• Interacts with all levels of the organization for requests. 

Requirements

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations obtained through completion of a bachelor’s degree or equivalent work experience.

• Minimum of 5 years related and progressively responsible experience in customer service, customer maintenance, or administrative position.

• Experience with leading teams - a strong advantage.

• Experience working in Shared Services (GBS) with geographically dispersed teams - a strong advantage.

• Demonstrated history of operating in a professional manner with customers or other associates.

• Excellent analytical skills relative to data analysis and data auditing.

• Excellent organizational skills.

• Ability to communicate effectively in English, both orally and in writing.

• Proven track record of accomplishment of detail-oriented problem solving, trouble shooting, and follow up.

• Excellent interpersonal skills.

• Cross-functional collaboration experience.

• Working knowledge of computers necessary to operate effectively with company systems and programs; proficient in Microsoft Office (specifically Excel, Word, & PowerPoint presentations).

• Good understanding of local, regional, and national contracts; knowledge of DEA and state licensing details as well as programs and services offered by the Company - an advantage.

• Familiarity with SAP and Salesforce - an advantage.

• Familiarity with customer maintenance related areas such contracts, credit, rebates, and accounts receivable - a strong advantage.

• Demonstrated ability to work independently.

• Excellent problem-solving skills; ability to resolve issues effectively and efficiently.

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Gross Salary Range (Monthly)

€3 031,27 - €4 330,36

Affiliated Companies:Affiliated Companies: World Courier (Lithuania) UAB