Language Specialist | 3-5 month PT/Contractor (Must speak Spanish & Portuguese)

PolyAI is tackling the challenges of automating customer service through voice. Our voice assistants make it possible for businesses to deliver outstanding customer service at every touchpoint. This is voice-enabled, AI-driven customer service that works in the real world, right now.

We are open to flexible arrangements with consultants, independent contractors, or equivalent on a part-time basis, with 2-3 days weekly commitment. You will be working a maximum 16hrs per week for 3-5 months.

Requirements

• You are a native/fluent Spanish & Portuguese speaker

• You have a professional working proficiency in English (we have an international team, but English is our shared language)
• You are a great communicator and enjoy working in a diverse team
• You are meticulous and have an eye for detail
• You have a can-do attitude and have a high standard for your own work
• You are passionate about great user experiences and want to deliver the best UX to the customers
• You are interested in natural language understanding technologies and curious about how advanced conversational artificial intelligence is changing contact centres

Preferred Requirements:

• Ability to work within UK working hours (minimum 4h overlap with 10am-6pm UK working day).
• Experience in natural language technologies and a rough understanding of how they work
• Experience in translation and/or linguistics
• Experience in data science and related areas
• Experience in tech industries and understanding of how the software works
• Experience in working with startups before
• Experience in jobs that involves language skills, such as linguistics, translation, scripting writing, etc

Your Responsibilities Will Involve:

• Improving the language understanding module by providing high-quality sentence training examples
• Updating system prompts based on client requests
• Managing and uploading voice recordings
• Testing conversational systems extensively before go-live
• Reviewing customer calls and flagging problematic conversations to the team
• Working with Software Engineers and Dialogue Designers to produce the best conversational UX and the highest call containment.