Customer Experience Data Analyst

This individual is responsible for delivering actionable customer survey data and insights. As a Customer Experience (CX) Data Analyst, the incumbent will enable Magellan's CX strategy by supporting all CX analytic activities, making CX data accessible to all parts of the organization in clean datasets and user-friendly dashboards. In this role, incumbents will work with multiple types of healthcare customer data, designing and creating engaging, high-impact and innovative visualizations and interactive graphics to illustrate compelling analytic stories.

Query design and data preparation:

• Creates queries across multiple sources of data to aggregate datasets into a single visualization.
• Coordinates use of existing authorization, referral, credentialing, and claims information for use in sampling methodologies and analysis.
• Defines and documents data preparation procedures in line with CX Analytics team policies.
• Designs, documents, develops and deploys survey analyses and sampling frame creation using a variety of computing tools (e.g., SQL, Tableau Prep, Access, Excel).

Visualization design:

• Gathers business user requirements to develop dashboards and other analytic products.
• Applies data analytic and visualization techniques using Tableau and similar tools to develop analytic solutions to business questions.
• Conducts regular QA reviews of existing dashboards for adherence to performance and data quality standards.

Data analysis comprehensible and impactful to the business:

• Creates user friendly tools to help measure, manage, and report the effectiveness of customer experience management initiatives.
• Performs ad hoc analyses that will vary in duration and complexity.

Database design and creation:

• Supports development and maintenance of CX data tables and analytics resources.
• Works with business users to identify requirements for CX data resources and support analytics partnerships through access management.
• Conducts validation of CX data assets to ensure data currency and quality, working with other CX team members to make updates and corrections as needed.

Other Job Requirements

Responsibilities

Bachelor's degree in a field of study providing technical and analytic preparation required.
2+ years of relevant experience.
May consider candidates with 4 additional years of relevant experience in lieu of bachelor's degree.
Familiarity with Tableau or similar data visualization tools (Qlik Sense, Qlik View, Power BI).
Working knowledge of SQL including the ability to write queries against large data warehouses (such as SQL Server, Oracle, Redshift and understand efficient aggregation and display principles.
Understanding of data science best practices.
Experience applying visualization best practices in a business environment.
Ability to quickly learn new software applications and concepts as needed.
Strong written and verbal communications skills.
Demonstrated commitment to professional growth and development.

General Job Information

Title

Customer Experience Data Analyst

Grade

24

Work Experience - Required

Analytics/Informatics

Work Experience - Preferred

Education - Required

A Combination of Education and Work Experience May Be Considered., Bachelor's

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Salary Range

Salary Minimum:

$58,440

Salary Maximum:

$93,500

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.