Team Leader Customer Master Data Operations

Team Leader - Customer Master Data Operations

At Nilfisk, we are driven by our mission to create cleaner and safer environments. With over a century of innovation in cleaning technology, we stand at the forefront of providing high-quality cleaning solutions across the globe. Our commitment to excellence and sustainability reflects in everything we do, as we strive to make a meaningful impact on our communities and the environment.

Location: Budapest

Department: Customer Care Operations, Centre of Excellence

Reports To: Customer Care Operations Director

We are seeking a dynamic and experienced Team Leader to oversee our Customer Master Data Operations Team. The successful Candidate will be responsible for ensuring the accuracy, integrity, and timely processing of customer master data, while leading a Team of Data Specialists to achieve operational excellence.

Key Responsibilities of the role:

• Leadership & Team Management:

  • Lead, mentor, and develop a Team of 10 Customer Master Data Specialists.

  • Foster a collaborative and high-performance Team culture.

  • Conduct regular Team meetings and performance reviews.

  • Recruitment and training of new Team Members.

  • Motivation and recognition of Team Members.

  • Role model for behaviours and Company values.

  • Represent Team with internal and external Customers.

• Data Management:

  • Oversee the processing and maintenance of customer master data, ensuring accuracy and compliance with Company standards.

  • Demonstrate a thorough knowledge of the Team’s processes and act as the technical expert of the Team, a ‘’go-to’’ person.

  • Implement and monitor data quality metrics and KPIs.

  • Coordinate with cross-functional teams to resolve data-related issues.

  • Ensure compliance with ISO certification and SOX requirements.

• Process Improvement:

  • Identify and implement process improvements to enhance data accuracy and operational efficiency.

  • Develop and maintain standard operating procedures (SOPs) for data processing activities.

  • Stay updated with industry best practices and integrate them into the Team’s workflow.

  • Proactively seek for efficiency from workload perspective to ensure productivity and an adequate workload allocation among the Team Members.

• Stakeholder Collaboration:

  • Act as the primary point of contact for customer master data inquiries from internal and external Stakeholders.

  • Collaborate with IT, Sales, Finance, and other departments to ensure seamless data integration and usage.

  • Provide training and support to Stakeholders on data management processes.

• Reporting & Analysis:

  • Generate regular reports on data quality, Team performance, and operational metrics.

  • Analyse data trends and provide insights to support business decisions.

  • Present findings and recommendations to Senior Management.

Required qualifications & skills:

• Bachelor’s degree in Business Administration, Information Management, or a related field.

• Extensive leadership skills (min. 5 years’ experience in people management), including leadership in customer master data area.

• Strong understanding of customer master data processes and best practices.

• Excellent leadership, communication, and interpersonal skills.

• Proficiency in data management tools and software (e.g., SAP, SFDC, Microsoft Excel).

• Ability to work effectively in a fast-paced, dynamic environment.

• Strong analytical and problem-solving skills.

Why should you choose Nilfisk?

At Nilfisk, we know that amazing people make amazing companies. You will join a company culture with a lot of freedom and trust, and where we have a growth mindset. At Nilfisk, it’s OK to make mistakes, as long as you learn from them. Further, we want you to question ideas and speak your mind, so we can, together, find the best solutions. If you are ready for this, we would be keen to hear from you.

• Being part of a dynamic multinational environment and Scandinavian Company Culture

• Trainings for your professional development

• Great enthusiastic and continuously growing team

• Attractive salary & connected package

• Home Office opportunity & free to schedule contract

• Cafeteria and other benefits:

• Monthly gross 46.000 HUF cafeteria

• Free access to Tüske csarnok twice a week for gym or swimming

• Travel contribution for daily commute (between home and workplace)

• Weekly massage at the HUB office

• Onsite medical screening quarterly

• WIGO carsharing service to our Budapest HUB based employees for daily commute

• and so much more!

If you are a proactive and detail-oriented professional looking for a challenging yet rewarding role, we encourage you to apply. Join Nilfisk and make a difference in our journey towards a cleaner future.

Let’s create a cleaner future together

Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?

We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.

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