Data Quality Editor

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

We are seeking a highly motivated and detail-oriented Data Quality Editor to join our team. The ideal candidate is a quick learner who takes documentation seriously, demonstrates strong problem-solving skills, communicates effectively, and thrives in a collaborative environment.

Job Description

Responsibilities:

• Analyze high volumes of editorial matches for VOD and OTT streaming content to ensure accuracy and quality
• Conduct thorough Quality Assurance analysis of metadata, logos, images, voice commands, and product functionality
• Investigate errors to identify root causes while efficiently managing time and resources
• Accurately recall and follow instructions and established processes
• Proactively review reports and products to validate accuracy, completeness and quality, providing detailed feedback to leadership
• Collaborate effectively with fellow editors and cross-functional teams via JIRA, Slack, and Teams
• Provide constructive feedback on platform quality, user interface design, and tool functionality
• Research and track upcoming programming and promotions to meet customer expectations
• Prioritize and provide timely resolutions to tickets from clients and partners
• Provide coverage on nights and weekends as needed

Requirements:

• Passion for entertainment and up-to-date knowledge of current linear and streaming programs
• Exceptional attention to detail and strong analytical skills
• Ability to work independently with minimal oversight while also being a team player
• Openness to feedback and coaching, and ability to immediately incorporate feedback to avoid repeating errors
• Excellent written and verbal communication skills
• Curiosity and drive to investigate issues while understanding when to escalate
• Ability to learn quickly, follow processes, and manage competing priorities
• Regular, consistent and punctual attendance, and ability to work a variable schedule including nights and weekends
• Capable of working onsite in the Philadelphia office four days per week
• Ability to read Spanish, French, Italian, and/or German a plus but not required

The Data Quality Editor role involves highly focused tasks and collaboration with a dynamic team. We are looking for someone who will take ownership, exercise good judgment, and contribute positively to our team culture. The selected candidate will have a proven track record of success in a similar role and a desire for continuous growth and improvement.

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Analytical Thinking, Following Instructions, Problem Solving, Quality Assurance Analysis, Root Cause Identification

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.