Director, Managed Services

Director, Managed ServicesCanada | Remote | Work from Home
Why Pythian?Pythian excels at helping businesses use their data and cloud to transform how they compete and win in this ever-changing environment by delivering advanced on-prem, hybrid, cloud and multi-cloud solutions to solve the toughest data challenges faster and better than anyone else. Founded and headquartered in Ottawa, Canada in 1997, Pythian now has more than 350 employees located around the globe with over 350 clients spanning industries from SaaS; media; gaming; financial services; e-commerce and more. Pythian is known for its technology-enabled data expertise covering everything from ETL to ML. We pride ourselves on our ability to deliver innovative solutions that meet the specific data goals of each client and have built meaningful partnerships with major cloud vendors AWS, Google and Microsoft. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today’s rapidly changing digital economy.
Why you?Reporting to the Vice President, Managed Services, the Director is responsible for leading a team of managers and their teams of consultants who deliver managed services to our customers around the world, 24/7, 365 days a year. The Director will complement the strength of our existing global Managed Services leadership team with their expertise in operations delivery and a passion for people leadership. The Director will be part of delivering on Pythian’s commitment to providing exceptional quality of service to our clients and enabling a fantastic working environment for our people.

What you will be doing:

• Provide strategic leadership and coaching to their assigned reliability consulting practice
• Be heavily involved in delivery escalations and aware of status of all customer programs
• Aware of customer pipeline and able to plan capacity and resource allocation proactively
• Conduct weekly 1:1s with direct reports and develop a regular cadence of skip level meetings with manager’s reports
• Work on strategic proposals/deals for Pythian’s global customer base
• Manage the pre-sales process including ensuring calls are staffed with the correct technical resources, etc.
• Be a sales enabler, partner on options for delivery, participating in sales discussions, remotely and at customer sites as required
• Meet regularly with Pythian partners to ensure smooth operations and continued business partnership
• Assist in the creation of public facing marketing material (blogs, podcasts, public speaking)
• Feedback to Offerings on what is resonating and what delivery is hearing in the field
• Financial forecasting, accounting and measuring profitability of engagements with a strong focus on maintaining strong margins and conversation across the practice
• Grow and scale your managed services practice to deliver on Pythian’s market opportunity
• Participate in project retrospectives, looking for opportunities to improve service delivery
• Be an executive sponsor 
• Employee engagement and retention of our global talent 
• Ensure the delivery of exceptional quality of service provided by their practice to Pythian customers 
• Deliver to defined KPIs, gross margin and resource utilization targets 

What we need from you:

• Demonstrated experience as a manager or director of a technical team or practice with at least 5 years of experience
• Experience managing managers is an asset
• Experience leading global teams
• A proven record of strong leadership and excellence in people management
• A proven record of excellence in team building with peers and collaborating with other departments to meet organizational objectives
• A technically relevant background such as database administration, software engineering, system administration or other related field that would enable a thorough understanding of the work delivered by the Microsoft Data Platform, Data Ops, and Site Reliability Engineering Managed Services and Consulting teams
• An appreciation of different cultures, and the ability to collaborate and develop meaningful and consistent global solutions
• The ability to handle and resolve ambiguous, confidential and sensitive situations and issues
• Knowledge of industry trends and experience using an array of delivery models and a range of multi-media content delivery tools and techniques
• Ability to articulate their perspective and balance the needs of the organization
• A strong interest in continuous improvement, both at the personal level and among a team

What you get in return:

• Love your career: Competitive total rewards package. Blog during work hours; take a day off and volunteer for your favorite charity.
• Love your work/life balance: Flexibly work remotely from your home, there’s no daily travel requirement to an office! All you need is a stable internet connection. 
• Love your coworkers: Collaborate with some of the best and brightest in the industry!
• Love your development: Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! 
• Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment!
• Love yourself: Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.

Hiring DisclaimerFor this job an equivalent combination of education and experience, which results in demonstrated ability to apply skills will also be considered.The successful applicant will need to fulfill the requirements necessary to obtain a background check.Accommodations are available upon request for candidates taking part in all aspects of the selection process.