Senior Data Analyst

At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer service interactions—delivering instant, personalized, and exceptional experiences.
We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like True Classic, Decathlon, and InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.
We’re now looking for a thoughtful and proactive Senior Data Analyst to find insights and create analyses that help steer the company accurately towards exponential growth.

What you'll do:

• Investigate, gather knowledge, and prepare business analyses
• Conduct Discovery with cross-functional stakeholders to identify data and metrics they need to solve their business problems
• Propose your own analytical goals and observations that will drive the results of the company
• Create, manage, and maintain reporting dashboards in a BI tool
• Lead projects end-to-end from discovery to activation and post-launch in collaboration with a cross-functional team

Ideally, you'll bring with you:

• Strong experience with BI platforms (Thoughtspot, PowerBI, Tableau, Looker, QlikView)
• Familiarity with cloud data warehouses (Snowflake, BigQuery, Redshift)
• Advanced SQL knowledge for data extraction and transformation
• Strong communication skills and the ability to explain complex concepts to both technical and non-technical audiences
• Deep understanding of business metrics and performance drivers
• Strong ability to build relationships and collaborate across multiple teams
• Expertise in gathering and documenting business requirements

It will be awesome if you have:

• Sharp analytical thinking and problem-solving abilities
• Data Visualization Expertise - Advanced visualization techniques to create impactful, intuitive dashboards
• Excitement to dig into our business processes to understand how data is generated
• Business savviness to connect data insights with company goals
• Understanding of dashboard performance optimization
• Experience with data transformation tools (preferably dbt)

We are:• Ambitious and innovative. We never settle. We always look for better ways of doing things.• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team. • Unafraid of change. The market we're in is changing rapidly, and we thrive in this ever-evolving environment.• Growing fast. You’ll have a lot of autonomy and impact as we grow.