Data Analyst

Job Title:   Data Analyst – B2B Customer Insights  (6 month contract)

Location(s): Pune, India

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup

About the Role

Springer Nature is seeking a highly motivated Data Analyst for “B2B Customer Insights & Analytics”, part of Data, Analytics and Technology Team.  The position will cover a colleague on maternity leave for the duration of around six months.

The role performs a variety of data analysis and reporting needs related to Institutional and Commercial customers, including customer behaviour, product performance and Market Intelligence. The role will also involve making recommendations about methods of obtaining and analysing data to improve quality and efficiency of data systems.

This position is based in our Pune office and follows a hybrid-working model.

Role Responsibilities:

•  Creation and production of customer reports (Excel, PowerPoint)

•  Analysis on customer behaviour and engagement to help make informed decisions

•  Facilitating/Conducting data-driven market and customer research in an efficient and timely manner and presenting it in report format

•  Be familiar with data cleansing and transformations

•  Advise and fulfil ad-hoc analysis and requests

•  Advance and automate existing reports to reduce manual overhead

Experience, Skills & Qualifications:

•  Bachelor’s or Master’s degree with quantitative and analytical background (e.g. Data Science, Statistics, Mathematics, Econometrics, Physics, Computer Science, etc.)

•  1 to 3 years of data analytics experience, with a strong preference for experience in Market Research/Market Intelligence

•  Excellent written and verbal communication skills with ability to communicate effectively to stakeholders

•  Advanced Excel skills; knowledge of VBA is desirable

•  Proficiency in SQL and Google Big Query would be beneficial

•  Familiarity with BI Tools: Tableau, Looker Studio and Looker

•  Strong Analytical capabilities and ability to drive insights from data

•  Ability to learn and apply new systems, methodologies, and practices to improve day-to-day work

•  Well organized and accurate with good time management

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion 

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

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