Senior Data Analyst - Global PMS (Alajuela, Costa Rica)

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.  

Are you looking for a new opportunity where you can develop yourself? The Data Analyst - Complaints is developing, analyzing, and disseminating the global complaint data used for workload management, audits/inspections, performance metrics, global periodic summary reporting, post-market surveillance, risk management, supplier quality, marketing, commercial/sales needs, legal needs, and other internal organizations.

This position is a P3 level

What will you be doing?

• Build and establish management tools for Global Complaints organization and supporting complaint investigation sites.
• Create, establish, and disseminate performance metrics to track formal quality objectives and internal Global Complaint goals.
• Analyze, interpret, and disseminate complaint data as requested by internal organizations.
• Support internal and external audits/inspections with complaint data needs
• Support complaint management system software changes and administrative access requests.

What will you need to be successful?

• Experience: 5-more years of Quality, Compliance, Data, or related experience is required.
• 3 years of experience with medical device complaint handling, post-market surveillance, or equivalent is required.
• Languages: 
• Advanced English level.
• Knowledge: 
• Microsoft Office Suite; in particular, advanced knowledge of Excel (macro scripts, pivot tables, power query) is required.
• Regulatory compliance requirements (e.g., GMP, 21 CFR 820, and ISO 13485) and quality assurance principles and practices.
• Exposure to eQMS softwares (TrackWise, Vault, Pilgrim, SmartSolve) is preferred.
• Solid understanding of statistical sampling techniques, analysis and storage of data.
• Exposure to PowerBI and ETL is preferred.
• Knowledge in a programming language is a plus.
• Competences:  
• Able to handle multiple projects, meeting key deadlines with minimal direction.
• Excellent interpersonal & communication skills, both written and verbal.
• Self-motivated and organized.
• Able to work with different cultural backgrounds.
• Ability to work on problems of diverse scope where analysis of a situation or data requires evaluation of various factors.
• Detail oriented.

You. Unlimited

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. 

Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website.

Other reasons why you will love it here!

• Your future:  stock purchase program, referral bonus, subsidy in transport and food, recognition program.
• Work/Life Balance: Extra days off, birthday off, voluntary hours.
• Your Wellbeing: company doctor, medical insurance, gym, health campaigns, employee assistance program, parental leave. 
• Flexibility: Hybrid work model (for more professional roles), flexible schedules.
• Training: Training program, unlimited learning.
• Extra perks: employees association, and more…

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