Senior QA Engineer

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.

OVERVIEW:

We are seeking a detail-oriented and highly skilled Software QA Engineer to join our team. The ideal candidate will be responsible for ensuring the quality, performance, and reliability of our AI-powered Assistant and Conversation Simulator. You will work closely with the development, product, and AI teams to create and execute comprehensive test plans, including both manual and automated testing, with a focus on the specific challenges of AI-driven conversational systems.

OPPORTUNITY HIGHLIGHTS:

• Test Planning & Strategy: Develop and maintain comprehensive test plans for AI-driven conversational systems, with a focus on functionality, performance, and usability.
• Test Case Development: Design, implement, and execute detailed test cases that simulate real-world conversational scenarios, evaluating AI accuracy, response quality, and system performance.
• Automation: Create, maintain, and enhance automated test scripts for continuous integration/continuous deployment (CI/CD) environments, focusing on regression, load, and performance testing for AI models and natural language processing (NLP) components.
• Manual Testing: Perform thorough manual testing of AI responses to ensure system functionality aligns with expected conversational flow, tone, and accuracy.
• Defect Management: Identify, document, and track issues in the system, working closely with developers and AI engineers to ensure timely resolution.
• AI-Specific Quality Assurance: Evaluate and test AI models, focusing on the accuracy of language understanding (NLU), machine learning (ML) algorithms, and contextual responses.
• Regression Testing: Develop and manage regression test suites for both newly added features and existing functionality to ensure consistent performance and reliability over time.
• Performance Testing: Assess the system’s performance, scalability, and responsiveness under load, ensuring the AI assistant provides timely and accurate responses in high-traffic scenarios.
• Collaboration: Work closely with cross-functional teams (engineering, AI, product management) to ensure smooth integration and alignment of AI functionalities with user requirements.
• Documentation: Write detailed reports of testing outcomes, document issues, and provide suggestions for improvement in functionality and user experience.

SKILLS & QUALIFICATIONS:

• ​Education: Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience:
• 3+ years of experience in software quality assurance, with at least 1 year of experience in testing AI, machine learning, or NLP-based applications.
• Proven experience in testing chatbots, virtual assistants, or AI-based conversational systems is a strong plus.

Technical Skills:

• Proficiency in testing tools and frameworks (e.g., Selenium, JUnit, TestNG).
• Experience with automation tools and scripting languages (Python, JavaScript, etc.).
• Understanding of machine learning concepts, natural language processing (NLP), and AI model testing.
• Familiarity with continuous integration/continuous deployment (CI/CD) practices.
• Analytical & Problem-Solving Skills: Strong analytical skills with a focus on attention to detail. Ability to identify edge cases and effectively simulate conversational scenarios.
• Communication: Excellent written and verbal communication skills to collaborate effectively with technical and non-technical teams.
• Mindset: Strong passion for AI technology and a commitment to delivering high-quality products.

Preferred Qualifications:

• Experience working in an Agile development environment.
• Knowledge of AI model training and evaluation techniques.
• Familiarity with cloud-based environments (e.g., AWS, Azure).

Why Join Us?

• At Skillsoft, we are at the forefront of AI-powered solutions, transforming how users interact with technology through intelligent conversational experiences. If you’re passionate about quality and innovation in AI, and you want to play a key role in shaping the future of human-AI interaction, we encourage you to apply.

OUR VALUES

WE ARE PASSIONATELY COMMITTED TO LEADERSHIP, LEARNING, AND SUCCESS. WE EMBRACE EVERY OPPORTUNITY TO SERVE OUR CUSTOMERS AND EACH OTHER AS:

• ONE TEAM
• OPEN AND RESPECTFUL
• CURIOUS
• READY
• TRUE

MORE ABOUT SKILLSOFT:

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.

Thank you for taking the time to learn more about us. 
If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies.  All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature.  No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.