Product Ops Analyst (m/f/x)

HelloFresh Italia is part of a large group founded in Berlin in 2011: we are the world's leading meal kit provider delivering in 18 countries across 4 continents  with a revenue of €7.6 billion in 2023. We entered the Italian market in October 2021  with an innovative data-driven supply chain and a significant sustainability focus. Mid-term  we have great ambitions to grow into a leading food organization in Italy  impeccably delivering tailored everyday eating options our customers are excited about.

The role

As a Product Ops Analyst for Italy you will report into our Senior Product Operations Manager and you will be responsible for key analytical tasks, helping us turn data into insights and insights into recommended action for our physical product. Essential tasks include but are not limited to: creating Tableau dashboards, menu planning support, recipe budgeting, metric reporting, and ad hoc insights analyses that support team efficiency and broader strategic improvements. This role is an excellent opportunity for someone who is data-driven with strong problem-solving, project management, and communication skills. This person must be proactive, team-oriented, and at ease navigating a fast-paced, rapidly changing environment while juggling multiple projects and priorities simultaneously.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

• You will support the Culinary team in the continuous improvement of its processes to enable it to become more efficient
• You will be involved in the improvement of the team's main KPI's at a quarterly, monthly, and weekly level through in-depth analysis targeted to improve the customer experience and reduce errors
• Run in-depth retention-focused analyses to uncover trends, patterns, and insights that inform product development, strategic initiatives, and optimization
• Own menu planning constraint optimization leveraging customer insights and recipe performance data
• Create and track reports on recipe expectation vs realized performance, to gather retrospective learnings on what works well
• Create automated tools to help the team save time and highlight successes, failures, trends, and opportunities
• Own data-intregity by developing and maintaining dashboards, tools, and reports to monitor product performance and key metrics
• Lead quarterly recipe budgeting within timely execution, collaborating with cross-functional stakeholders like culinary, finance, menu planning, and procurement 
• Contribute to the creation of business cases for new product type launches or expansions

What you’ll bring

• 1-3 years work experience within business intelligence, product insights, data analytics, data engineering or similar
• Minimum of Bachelor's Degree in Business, Economics, Statistics, Engineering or similar
• Strong skills within data analysis (Python, SQL, excel/g-sheet) and an excellent understanding of how to translate data into insights
• Tableau knowledge
• You are fluent in English. A good command of written and spoken Italian is beneficial but not required
• You are organized, rigorous and pay close attention to detail
• You are proactive, ambitious, collaborative, and would like to be part of a particularly dynamic business
• Strong analytical mindset and thrive in an agile, fast paced environment

What we offer

• The chance to have a serious impact on one of the fastest-growing technology companies in Europe in an exciting growth phase on the Italian market
• A vibrant  international environment with mission-driven colleagues
• Smart-working opportunity for up to 50% of your time
• Additional 4 days of holidays on top of the CCNL ones
• Benefit from our selection of employee perks 

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days.