Mid Conversation AI Specialist

Important Information

Location: Colombia, Costa Rica, Peru, Bolivia

Work Mode: Remote

Job Summary

As a Mid Conversation AI Specialist (12930), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.

Responsibilities and Duties

•  Develop and implement conversational flows of new voice/chat bots for our business units with high level of complexity
• Extend, adjust and maintain existing solutions by continuously improving conversational flows and intents
• Analyzing and understanding business requirements and objectives

Qualifications and Skills

• Bachelor’s degree in computer science, software engineering, or a related field.
• Extensive experience in software development with a focus on designing and building scalable applications.
• Professional/ Advanced English skills.
• 3+ hands-on experience with Google DialogFlow ES
• Excellent written and spoken English
• Ability to understand customer requirements/problem statements and apply the solutions
• Experience in Agile delivery environment, life-cycle product support, and troubleshooting in Google DialogFlow
• Passion to solve business problems with natural language processing (NLP)
• Passion for cloud-based technologies and Artificial Intelligence
• Passion about great customer/conversational experience
• Degree in IT or relevant field; M.Sc/BE/MCA is a plus

About Encora 

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.