Software Development Engineer 3 – Workflow AI

About HighLevel:HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have ~1200 employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4gBlog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:We operate at scale, managing over 40 billion API hits and 120 billion events monthly, with more than 500 micro-services in production. Our systems handle 200+ terabytes of application data and 6 petabytes of storage.
About the Role:We are building the future of automation by integrating AI into workflows to make processes seamless and intelligent. Join us to lead the development of innovative AI-driven features at scale.

Requirements:

• 3+ years in software development, with at least 1.5+ years in AI-related projects
• Strong proficiency in JavaScript and Node.js for backend development
• Experience with AI platforms like OpenAI, Hugging Face, vector databases (e.g., Pinecone, Weaviate), and RAG systems
• Skilled in building and integrating knowledge bases and leveraging AI for context-aware solutions
• Proficient in data processing for LLMs and scaling AI systems
• Experimentation-driven with strong ownership and a hacker mindset
• Having experience in fine-tuning LLMs or contributing to open-source AI projects is a plus

Responsibilities:

• Build workflows that simplify automation through prompt-based inputs
• Integrate AI capabilities into actions like Email, SMS, and Code execution
• Implement AI-driven recipe and template suggestions based on user prompts
• Create tools for building custom AI agents to handle automation tasks
• Develop advanced AI features like Data Extraction, Text-to-Voice conversion, and Data Analysis
• Work with Retrieval-Augmented Generation (RAG) systems and knowledge bases to enable intelligent, context-aware workflows
• Optimise APIs to handle millions of hits monthly with low latency
• Mentor junior engineers and lead AI-driven projects

EEO Statement:At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.