Senior Software Engineer - Backend, AI Core

Qualified is the PipelineAI platform for B2B companies around the world. Designed to generate more inbound website conversions with AI and automation, Qualified offers an all-in-one solution that includes Piper the AI SDR, live chat, chatbots, meeting scheduling, marketing offers, and actionable intent data.

Our Engineering Team

At Qualified, we are developing PipelineAI, an enterprise-grade SaaS platform powered by AI, with the goal of revolutionizing pipeline generation for our customers. Our small yet powerful team excels at solving complex problems with innovative solutions. By leveraging advanced technologies like Large Language Models (LLM), we create cutting-edge products that automatically identify, engage, and convert our customer’s most valuable website visitors into immediate pipeline. Guided by agile principles, we cultivate a culture of flexibility and efficiency, where engineers take complete ownership of their projects from conception to launch, ensuring excellence in coding, testing, deployment, monitoring, and customer rollout.

Dedicated to high standards, we are fully cloud-native, utilizing trusted tools and technologies such as Ruby on Rails, PostgreSQL, React.js, and AWS. Our mission is to develop real-time AI-powered solutions that are straightforward and effective, providing exceptional value to our customers and driving our organization's success.

Your Opportunity as a Senior Software Engineer

As a Senior Software Engineer, you will play a pivotal role in advancing Qualified’s PipelineAI platform. Utilizing your deep understanding of scientific concepts and technical expertise, you will build systems that improve data interpretation and language processing. Leveraging Large Language Models (LLMs), you will develop foundational frameworks and scalable, reliable building blocks that form the data platform to support various product needs. From ideation through coding, testing, deployment, monitoring, and customer rollout, you will uphold the highest standards of engineering and code quality. Collaborating closely with customers, you will gather immediate feedback to continually refine and improve our platform.

Responsibilities

• Develop and maintain scalable, high-performance backend systems foundational to our product's functionality.

• Determine the best ways to incorporate LLMs, embeddings, and other AI technologies into Qualified’s platform, exploring boundaries and applying new learnings to enhance our product offerings.

• Architect and execute robust ETL pipelines for managing and standardizing data from diverse sources, optimizing these pipelines to support RAG models' training and inference processes efficiently.

• Ensure the core functionality of our product is stable, scalable, well-maintained, and continuously improving, thus fueling business growth.

• Embrace a product-focused mindset to tackle technical challenges related to quality, performance, robustness, and reliability.

• Contribute to our team’s culture and future by mentoring fellow engineers, championing product-focused values, and establishing standards of engineering excellence.

Qualifications - Technical Skills

• 5+ years of experience in data-centric backend development and ETL processes.

• Proficiency in programming languages such as Ruby on Rails, JavaScript, Python, or Go.

• Experience working with SQL and RDBMS (PostgreSQL preferred) and data warehousing solutions.

• Strong software engineering practices, including coding, unit testing, code reviews, and design documentation.

• B.S. or higher in Computer Science (or equivalent work experience).

Qualifications - Business Skills

• Passionate about crafting innovative, user-centric solutions, solving intricate technical problems, and making a tangible impact.

• Driven by the challenge of creating elegant, intuitive, and user-friendly products.Self-directed, independent, and experienced in owning complete features and products.

• Fearless in stepping outside their comfort zone to tackle various challenges and opportunities as we rapidly grow the product and team.

• Proactive in sharing thoughts and input; we value open communication over a heads-down environment.

• Experience working with Agile methodologies.

• High level of curiosity about engineering outside of immediate discipline and ongoing desire to learn and stay at the cutting edge of applied AI

Would be a plus

• Hands-on experience in AI-driven application development, including experiment setup, dataset curation, model training, offline evaluation, error analysis, deployment, and online evaluation.

• Experience working with RAG models.

• Knowledgeable in LLM evaluation metrics such as BLEU, ROUGE, and MAUVE, as well as statistical analysis.

About Qualified

Qualified is the AI pipeline generation platform for revenue teams that use Salesforce. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with AI and automation for thousands of customers like Autodesk, Blackbaud, and Epson. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 900+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures.

One Team

We’re all in this together with a shared goal: grow the business and each other.  Work as a team, win as a team.  Collaborate and strategize across departments to deliver A+ work.  We are bold thought leaders that value creating a sense of belonging for all and celebrating our wins, big or small.

Customer Obsessed

Prioritize the customer above everything else. Build a product that our customers love. Establish ourselves as their trusted advisor and do “Whatever it takes” to make them successful. Prove the ROI. Only when our customers win do we win.

Think Big & Move Fast

We’re defining a new category and we have fierce competition. Fast-paced innovation is the name of the game. We look forward. We reimagine. We throw out new ideas. We test things. We move quickly. We challenge the norm. We don’t settle for status quo.

On the heels of their Series C financing, Qualified is looking to grow the team so that they can do even more, even faster; they’re focused on delivering our customers more innovation, additional services, an expanded product portfolio, and even deeper ties into the Salesforce CRM platform. Qualified is looking for folks that are fired up about joining a fast-paced, fast-growing company that is doing big things.

Diversity & Inclusion

Qualified is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.