Technical Support Analyst - Master Data Management

Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.
With more than 19 years of experience in Bulgaria, we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT, Software, Cloud, and Digital fields.

About the role:

The Master Data Support Analyst role will be involved in enforcing Data Governance rules and standards and will work in a highly collaborative manner with several departments across the company.

Responsibilities:

• Investigate and resolve master data integration issues by performing detailed root cause analysis. 
• Recommend and execute corrective measures to address data issues effectively 
• Perform data quality health checks and identify areas for improvement. 
• Propose and coordinate data cleansing campaigns, including planning and follow-ups. 
• Troubleshoot issues by analyzing middleware logs and identifying root causes. 
• Simulate payloads using tools like SOAP UI or Postman to replicate issues. 
• Run or analyze SQL queries to verify data integrity and resolve issues. 
• Read and interpret XML and JSON files as part of troubleshooting. 
• Leverage basic application infrastructure knowledge to restart services or perform remote server logins when necessary. 
• Participate in problem analysis and resolution efforts, ensuring timely responses
• Act as a liaison between MDM contributors, service teams, and business stakeholders. 
• Maintain and improve user documentation for the MDM tool. 
• Engage with key users, shared service centers, end-users, and other support teams to ensure smooth operations and support. 
• Analyze and understand business requirements from diverse departments, including Accounting, Trading Execution, and Credit Risk Analysis. 

Requirements:

• Minimum 2- 3 years of experience in Master Data Management, data quality, or user support.   
• Nice to have: API Testing Tools: SOAP UI, Postman for payload simulation and testing. 
• Basic knowledge in Database Management: Running and analyzing SQL queries. 
• Nice to have: Experience with MDM platforms and tools. 
• Familiarity with middleware tools, SOAP UI, Postman, SQL, XML, and JSON troubleshooting is a must have.
• Experience with MS Tools and manipulating and analyzing data with Excel. 
• Nice to have: Experience with ITSM platforms such as Jira, ServiceNow (SNOW), or similar for incident and problem management. 
• Proven ability to analyze complex issues and synthesize actionable insights. 
• Bachelor's degree in IT or equivalent professional experience. 
• Basic knowledge on what is SDLC of an application. 

You will get:

• Competitive remuneration package
• Fully remote position
• Referral bonus program
• 25 days of annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 150 BGN/month
• Upskilling & reskilling training programs and e-learning hub
• Diverse career growth opportunities
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives

United by our passion for talent and technology, we look at the world differently. The future won't wait, it's time to start engineering a smarter future. Are you ready?