Data Analyst, Collection Strategies

Overview

Curo is a leading consumer credit lender serving U.S. and Canadian customers for over 25 years. Our roots in the consumer finance market run deep. We’ve worked diligently to provide customers a variety of convenient, easily accessible financial services. Our decades of diversified data power a hard-to-replicate underwriting and scoring engine, mitigating risk across the full spectrum of credit products. We operate under a number of brands including Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit and First Heritage Credit.

Responsibilities

In this role, you will contribute to the overall success of Curo by assisting in the collection and analyzation of collections data, strategy and facilitate implementation of improvement projects. 

What you will be doing:

• Supporting CURO's SVP-Collections & Servicing and Collecitions Department in all collection projects, initiatives, and implementation.
• Supporting, researching, and providing dynamic solutions to inter-department collections strategies as designated by SVP
• Compiling, analyzing, and reporting on data sets requested by Management and Executive management as requested
• Performing cross system audits and raising any discrepancies to Management
• Researching and submiting any failures in datasets in Curo or Snowflake Database and raise them to appropriate team as they arise
• Supporting reports from service providers as needed
• Working with Supervisors and Management on any areas of concern regarding various markets including, batch, aging and liquidation
• Administering and supporting process databases (Snowflake) for Central Collections
• Assisting in technical reporting, analytical functions, and strategies of departmental operations (e.g., reporting requirements for vendor analysis, performance tracking, goal tracking, etc.)
• Maintaining and adhering to professional conduct standards and policies as defined by company guidelines.

Qualifications

What you should have:

• Minimum educational requirement of High School diploma or equivalent
• 6 years minimum experience in collection call center environments
• 3 years experience in a supervisory capacity
• SQL knowledge
• Ability to develop/implement strategies for maximizing collections, customer retention and productivity in a complex fast-paced business
• Ability to multi-task
• Ability to work independently with little direct supervision
• Consistent and above average work ethic
• Demonstrated effective communication and interpersonal skills
• Demonstrated strong analytical, organizational and problem-solving skills
• Excellent computer skills
• Excellent organizational skills
• Exceptional attention to detail
• Professional and pleasant demeanor
• Proven data-entry experience
• Strong knowledge of Microsoft Office applications
• Successful decision-making and negotiating abilities

Base Salary: $60,000 - $75,000

The base salary range represents the low and high end of the anticipated salary range for this position based on the U.S. average. The actual base salary offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full-time salaried employees are eligible for the following benefits, starting on day one: Flexible Paid Time Off Program, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages. You will also be eligible to participate in our 401k program, starting on the first of the month following 30 days of employment with a company match.

This employer participates in E-Verify for US-based hires.

EEO Statement

CURO Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of CURO to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to CURO job applicants: CURO will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized CURO representatives' email addresses will end in @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca.