Senior Data Scientist - Gen AI Disputes

About Us:

Our Retail Banking Services (RBS) Everyday Banking (EDB) team plays a pivotal role in actualizing the Group’s vision of a brighter future for all. The EDB team is an integral part of the customer relationship nurturing with CommBank, and is responsible for offering a customer centric and seamless banking experience to our personal banking customers. We pride ourselves on providing market-leading products and services, supported by some of the world’s best systems and processes.

The Opportunity:

We are looking for a Senior Data Scientist to drive the design, development, monitoring, implementation and management of Generative AI solutions to support the E2E and Self-Service Disputes Journeys team. This will focus on the design and build of an orchestration system and Generative AI capability to provide a self-serve, streamlined capability for customers at a transaction level across the personal banking ecosystem.

We are seeking people who are:

• Passionate about building market leading commercial, statistical, financial modelling assets that utilises state of the art data science techniques.

• Practical in their approach to design and development of solutions to focus on meeting business and customer needs

• Adept with using a combination of commercial and technical Data Science models to find unique solutions in adding strategic value to the business.

• Collaborative in nature to work with product teams, curious enough to solve data problems and courageous in positively influencing senior stakeholders

• Natural leaders that enjoy mentoring people within a team and want to help foster a positive and inclusive culture that promotes development and growth

• Constantly thinking outside the box and breaking boundaries to solve complex data science problems

Desired Skills and Experience: 

• Technical Skills and Tools:

  • Generative AI: Demonstrated hands-on experience with various aspects of Generative AI, including prompt engineering, Retrieval-Augmented Generation (RAG), guardrail design, orchestration design, Agentic AI design.

  • Machine Learning: Expertise in the design and construction of machine learning models, including feature engineering, model selection, hyperparameter tuning, model evaluation, and deployment of predictive models into production environments.

  • Tooling: Hands-on experience with data science tools such as Command Line Tools/Interfaces, Spark, Python, R, TensorFlow, PyTorch, SQL and GenAI tools such as LangChain and LangGraph.

  • Cloud Architecture: Grounded understanding in AWS or Azure Cloud architecture and integration, demonstrating experience in deploying and managing cloud-based solutions.

  • Version Control, CI/CD and Deployment: Experience version control and CI/CD pipelines such as GitHub. Familiar with Docker for containerization and deployment of applications.

• Collaboration and Coordination:

  • Collaborate with the key business areas, across Product, Channel, Technology and Data Science areas to deliver Data Science solutions focussed on achieving the banks customer and commercial outcomes

  • Proven experience in working within and across large, high-performing multi-disciplinary team.

  • Ability to coordinate effectively across the Data Science community to unify efforts and drive collaborative outcomes.

  • Demonstrated capability in driving outcomes that are reusable and can be leveraged across the group.

  • Proficiency in risk management strategies to identify, mitigate, and manage data and model related risks.

Why CommBank:

Whether your passion lies in customer service, data-driven decision-making, or innovative creativity, a career with CommBank offers it all. Our team members bring diverse backgrounds and unique perspectives to foster a respectful, inclusive, and flexible workplace. Driven by our values, we empower each other to share ideas, initiatives, and energy. Here, making a positive impact for customers, communities, and our colleagues is part of our everyday work life.

Discover a career with CommBank where your contributions lead to a brighter future for all. 

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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