ML-ops Analyst (1-Year Temporary Role)

About the role:

Forter is looking for an ML-ops Analyst for a 1-year temporary role for maternity leave replacement to join Forter’s Core Analytics group and take part in building our cutting-edge fraud prevention system. In your day-to-day, you will work as a part of our Data Science team, be responsible for keeping our models up to date and improving our ML operation and maintenance procedures that empower Forter’s decisioning system.

Why you should join us:

The Data Science & Research team at Forter plays a crucial role in empowering Forter's system. Using various tools, you will collaborate with Forter's researchers, engineers, and data scientists. You will have plenty of opportunities for creativity and development both in the technical (Python, SQL, etc.) and analytical areas. 

What you'll be doing:

• Collaborate with researchers and data scientists to evaluate, maintain, and refine production machine learning models taking millions of real-time decisions every day.
• Be responsible for multiple big-data analysis & model training processes running offline and feeding our real-time decisioning systems. 
• Manage and optimize ETL processes to ensure data integrity and availability for AI applications.
• Monitor the performance of our ML models over time, and suggest improvements based on ongoing analysis and feedback.

What you'll need:

• Strong proficiency in SQL and Python.
• Experience with machine learning concepts and libraries (e.g., Scikit-learn, XGBoost, SHAP).
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.
• Detail oriented - You will be responsible for ETLs with a high impact on our performance so you should have a (very) fast mind, with strong (borderline obsessive) attention to details.
• Know how to get things done - wisely communicate where things stand, find the right person to ask when help is needed, and know when to escalate so problems never last too long.
• Experience with big data technologies (e.g., DataBricks, Spark) and/or realtime SAAS production systems is a plus.
• Research experience (industry or academic) is a plus.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
• Forbes Cloud 100 (2021, 2022, 2023 and 2024)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023) 
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

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