Principal Client Partner, AIT

About Invisible

Invisible is the operations innovation company transforming how companies are built and run.

We’re a tech-enabled services company providing AI-enabled solutions to our clients. Invisible partners with leading model providers like OpenAI and Cohere to help train the most advanced language models. These partnerships with AI firms provide early access to best-practice AI research and LLMs, enabling efficient automation and optimization of complex processes. We also partner with Fortune 500 companies to automate tasks such as menu management for DoorDash and claims processing for American Family Insurance, significantly improving quality while reducing cost and time to completion.

Customers choose us for our curated pool of on-demand global experts; our flexible orchestration platform that seamlessly blends advanced technology with elite talent; and our outcomes-based pricing. Invisible has 10x’d our revenue in the last two years, is highly profitable, and was recently ranked #3 in Artificial Intelligence on Inc. 5000’s annual list of fastest-growing private companies in America.

Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annualized Revenue Run Rate of $100 million and continue to grow at speed. We operate as a profitable business and own a majority of the company, going against the grain in the venture-backed AI space. We look for like-minded individuals to join us as we aim to grow into the largest services firm in the world that bridges the gap between AI and enterprise success. 

About The Role

The mission of the Client Services team is to position Invisible as the trusted advisor to the leadership teams of the world’s most influential organizations, helping them translate innovation into seamless execution. We begin by deeply understanding our client’s needs, and then translate those needs into seamlessly integrated ‘human + technology’ solutions that can unlock exponential business value. 

What You’ll Do

As a Principal Client Partner, you will own and nurture relationships with 1-2 of Invisible’s most strategic accounts. Your work will focus on building deep, trust-based relationships with senior executives, guiding them through complex challenges, and driving transformative outcomes that align with their business goals. This is an opportunity to work on high-impact, multi-million-dollar partnerships where your influence and expertise will directly shape Invisible’s success.

For the right candidate, this role offers the potential to take on management responsibilities based on performance and results, further scaling the impact of the Client Services team.

• Build and maintain long-term relationships with senior executives at Invisible’s most strategic clients.
• Own a small portfolio of high-value, enterprise accounts (1-2 accounts maximum), driving $XXm ARR deals.
• Serve as a trusted advisor, deeply understanding client needs and translating them into custom solutions leveraging Invisible’s unique capabilities.
• Drive long sales cycles (12-24 months) with patience and precision, ensuring the client’s evolving needs are consistently met.
• Lead and coordinate executive business reviews, ensuring alignment on key objectives and outcomes.
• Collaborate closely with cross-functional teams (Growth, Operations, Technology, Finance, and Marketing) to deliver innovative and impactful solutions.
• Manage account planning processes and oversee all aspects of client engagement, from identifying opportunities to closing commercial deals.
• Ensure high levels of client satisfaction, establishing Invisible as a partner of choice for innovative solutions.
• Demonstrate leadership capabilities, with the potential to expand into a management role based on results.

What We Need

• 14+ years of experience in quota-carrying sales or account management roles, ideally within Managed Services, tech-led Professional Services, or B2B SaaS.
• Demonstrated ability to close large-scale, complex enterprise deals ($20m - $50M+).
• Strong executive presence and a track record of building trust with C-suite executives at global organizations.
• Exceptional communication skills, including the ability to present to senior executives and stakeholders.
• Ability to operate independently with a high degree of autonomy, navigating complex sales cycles and organizational challenges.
• Proven success in both new business development and account growth strategies.
• Experience in highly technical environments, with a preference for candidates familiar with AI or advanced technology-driven solutions.
• Leadership qualities and interest in potentially managing a team in the future.
• Based in North America.

What’s In It For You

We believe in recognizing exceptional work with exceptional benefits. That’s why we empower our Partners to work remotely around the world on a schedule that suits their lifestyle. Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs. We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our partners. With over 65% ownership already in the hands of our partners, we are committed to achieving 100% partner ownership. Moreover, our leadership team is legally obligated to buy back partner shares according to a formal liquidity plan. This ensures a clear path for those who choose to sell their stake in the company.

Compensation: 

• Base: $300,000
• Base + Bonus Target: $600,000
• This role is eligible to participate in Invisible’s equity plan.

The amount listed above is the expected annual base salary for this role, subject to change.

Country Hiring Guidelines:
Invisible hires new team members in countries around the world. All our roles are remote. However, some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. 

Accessibility Statement:
We’re committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at accommodation@invisible.email. 

Equal Opportunity Statement:
We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.

Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.