Engineering Manager (AI)

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make an impact:

As an AI Manager at Iterable, you will be leading initiatives to drive Data Science and Machine Learning projects that help marketers reach their audiences in more personalized ways. We serve large and small companies spanning many different industries and have the opportunity to work with large and diverse data sets. You'll oversee a team building end-to-end ML systems, optimizing consumer experiences, and scaling to large volumes. Above all, you will be mentoring a group of diverse engineers as well as influencing the decisions and policies we adopt as a company in this exciting era of AI.

One of our core values is a growth mindset, and Iterable is a company where everyone can grow. If this role excites you, please do apply, as we value applicants for the skills they bring beyond a job description.

How you will make a difference: 

• Lead a diverse team of Data and ML engineers in building end-to-end ML systems to address our business challenges and opportunities
• Collaborate with application engineering, product, and partner teams to design machine learning solutions and plan new capabilities
• Collaborate with research and product teams to deploy generative AI technology and cutting-edge ML models
• Be both highly technical and an effective team leader
• Operationalize ML systems for rapid and safe deployment, ensuring seamless and reliable integrations into our platform
• Mentor and guide team members, fostering their professional growth and development
• Contribute to and promote best practices to write and maintain production-level AI code and ship products in an iterative, continual-release environment
• Attract world-class talent and provide technical guidance, career development, and mentoring to team members
• Establish scalable, efficient, automated processes for data analyses, model development, validation and implementation

We are looking for people who have:

• University or advanced degree in CS, Math, Physics, or similar engineering/science discipline or equivalent practical experience
• Experience mentoring and managing AI development teams
• Proven experience deploying machine learning systems into Production
• Experience with machine learning algorithms and tools, artificial intelligence, deep learning, natural language processing, or other ML disciplines
• Knowledge of data pipeline and workflow management tools
• Expertise in standard software best practices, e.g. unit testing, test automation, continuous integration, code reviews, design documentation
• Proficiency in problem-solving and analytical skills, with proven experience in innovating solutions for complex challenges
• Excellent communication collaboration skills and are adept at conveying technical concepts to non-technical stakeholders       

Bonus Points

• Scala (or other functional) programming experience
• Experience working with Databricks
• Exposure to marketing technology

Perks & Benefits: 

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance 
• Monthly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is 156,000 - 235,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

• Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
• Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

• Official Iterable website, Careers page: https://iterable.com/careers/
• Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.