Business Intelligence & Data Strategy Analyst, Integrated Services

About Ford

Come help build a better world, where every person is free to move and pursue their dreams. Ford Motor Company was built on the belief that freedom of movement drives human progress. It’s a belief that has fueled our passion to create great cars and trucks. And today, it drives our commitment to become the world’s most trusted mobility company, helping our customers stay connected and move safely, confidently, and freely. Ford is building our future with distinctive products and solutions, always-on relationship with customers and an ever-improving user experience. To deliver Ford+, we are implementing the Ford Operating System (or Ford OS): an approach to drive rigor, discipline, clarity, and a problem-solving mindset in how we run our business. Our success also requires that we hold our ourselves accountable to working in new ways. The Ford OS Behaviors define what it looks like to do our best work: Excellence, Focus, and Collaboration.

Ford Integrated Services

Launched during summer 2023, Integrated Services will create and market new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles & experiences provide. 

Integrated Services will establish a full portfolio of services that address customer pain points – time, money, and anxiety – across a wider array of customer needs. When we succeed, our services will strengthen Ford’s connection with our customers and our differentiation from our competitors, resulting not only in new profit streams but also greater demand for Ford vehicles.

The Opportunity

Care (“Service”) is one of the priority product categories within the Integrated Services Portfolio.

Getting your Ford vehicle serviced is harder than it should be. Ford owners cite inconvenience, inefficiency, and inconsistent quality of both digital and human interaction when their vehicle needs care.

While we continue to invest in features like mobile service and pickup & delivery for all owners, we must ensure they are made available to people who value them most and transform these costly experiences into a revenue center for Ford and dealers. Our solution will minimize the disruption of service by becoming a trusted partner and providing a proactive, more reciprocal experience.

Ford Vehicle Care Team

We consider our business to be a start-up and we will be responsible for defining and delivering a revenue generating business at scale.  This will require collaboration across our Dealership Network and several stakeholders at Ford (CX, FCSD, Digital Product, Marketing, Field Operations, IT, GDIA, Model e, Lincoln, Finance, Legal, etc).

The Ford OS Behaviors (Excellence, Focus and Collaboration) define what it looks like to be part of this team.  We will aspire to be role models of the Ford OS Behaviors and earn the right to be part of the Ford family every day.

We have defined Ford Vehicle Care team with an established business plan with critical milestones tied to 2025 JTBD and growth in the near term. We will have defined roles; however, the initial start-up team should be flexible and anticipate wearing multiple hats. Similar to other new teams, there may be changes to roles as the business is scaled. 

Given the required speed, flexibility, and collaboration to be effective, we will be (primarily) in the office on Tuesday, Wednesday, and Thursday. Our office is at Michigan Central Station in Detroit (inc. Detroit City Tax).

The Job Responsibilities include: 

• Support and implement a comprehensive Vehicle Care Business Intelligence & Data Strategy: This includes defining the organization's data vision, goals, and objectives, developing a roadmap for achieving these objectives, and aligning the strategy with overall business goals.
• Business Performance Evaluation: Support definition and evaluation of key performance indicators (KPIs) to track the effectiveness of current Vehicle Care strategies and identify areas for improvement or innovation. Collaborate with different business partners to ensure development of our KPI’s remains on track.
• Evaluate Vehicle Care Portal’s Impact: Analyze impact of the tool on FCSD performance metric. 
• Reporting and Visualization: Create clear and concise dashboard that includes automatic reports and data visualization to communicate insights to both internal & external partners.
• Collaborate with business stakeholders to identify and prioritize data needs: Work closely with different business units to understand their data requirements and translate them into actionable insights.

Minimum Qualifications

• 2+ years of experience with data visualization tools is a plus (e.g., Tableau, Power BI).
• 2+ years of experience in data manipulation and analysis.

Preferred Qualifications

• Evidence of strong problem-solving, analytical skills, and ability to operate in a white space environment generating insights to create and tell a story.
• Superstar of the Ford OS leadership behaviors.
• Independent, self-directed, comfortable with developing solutions to unstructured problems and presenting to a wide range of audiences.
• Proven ability to effectively work across all levels of the organization to achieve organizational objectives.
• Strong attention to detail with ability to prioritize multiple assignments and deliver with minimal supervision.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: https://fordcareers.co/GSRnon-HTHD 

This position is a salary grades 7.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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