Senior Technical Consultant - Customer Success

Be part of something revolutionary

At o9 Solutions, our mission is clear: be the Most Valuable Platform (MVP) for enterprises. With our AI-driven platform — the o9 Digital Brain — we integrate global enterprises’ siloed planning capabilities, helping them capture millions and, in some cases, billions of dollars in value leakage. But our impact doesn’t stop there. Businesses that plan better and faster also reduce waste, which drives better outcomes for the planet, too.

We're on the lookout for the brightest, most committed individuals to join us on our mission. Along the journey, we’ll provide you with a nurturing environment where you can be part of something truly extraordinary and make a real difference for companies and the planet.
 

We're on the lookout for the brightest, most committed individuals to join us on our mission. Along the journey, we’ll provide you with a nurturing environment where you can be part of something truly extraordinary and make a real difference for companies and the planet.

We are seeking a highly-motivated and technically savvy Technical Consultant to join our team. This role will support o9 customers post-implementation to ensure customer success and support, as well as to ensure the effective operation of the o9 platform. Particular emphasis will be on the support of automated batch flows and timely response and recovery for any disruptions. Will integrate across the support and DevOps teams to help troubleshoot and resolve issues, and to establish preventive measures for batch automation and for general systems stability. Will also interact with customers, product development, product management, and services teams as required.

What you'll be doing:

• Hands-on experience with SSIS, ETL, Informatica (ETL), or similar 1 year of experience managing multiple client batch jobs

• Timely response and resolution of batch automation disruptions, in order to meet customer SLA’s with accurate and on-time results

• Validating, synthesizing, transforming customer data for planning, visibility, collaboration, and analytics using tools like SQL/SSIS/Excel, Apache NiFi, Hadoop, PySpark/Hive SQLs

• Review and analyze the data provided by the customer along with its technical/functional intent and interdependencies.

• Ensure smooth operations of o9's cloud-based solution

• Support continuous integration and continuous delivery processes

• Collect, monitor and analyze systems performance data for improved performance

• Create automated tasks with shell scripts (bash, PowerShell, python)

• Understand the o9 platform’s data model (table structures, linkages, optimal designs) post-go-live for maintaining, debugging, and enhancing various planning use cases.

• Participate in the technical design, data requirements gathering, making recommendations in case of inaccurate or missing data.

• Fine-tune performance at various levels; automate manual processes; establish checks and balances for sustained value delivery.

• Create and execute integration test-cases. Work on bugs/issues and track the progress of resolving issues using support tools.

What you should possess:

• Ability to take complete ownership of work and deliver with minimal management oversight.

• Proficient in SQL and leveraging ETL tools like SSIS for data transformations.

• Proficiency in Python, Bash, and/or Powershell Scripting

• Experience with Amazon Web Services (AWS), AZURE, Google Cloud Infrastructures preferred.

• Experience with planning applications like SAP, Oracle, e2open, Kinnaxis, JDA, etc preferred.

• Statistical, Optimization, and Simulation skills through software tools and packages like R/Javascript/Python preferred.

• Hands-on familiarity with Microsoft Excel/Access is a plus.

• Bachelor of Science, or higher degree in Computer Engineering, Supply Chain, Operations Research, Computer Science, Statistics, or a related quantitative field. Masters of Science or higher degree in Computer Engineering, Supply Chain, Operations Research, Computer Science, Statistics or a related quantitative field is preferred

More about us… 

With the latest increase in our valuation from $2.7B to $3.7B despite challenging global macroeconomic conditions, o9 Solutions is one of the fastest-growing technology companies in the world today. Our mission is to digitally transform planning and decision-making for the enterprise and the planet. Our culture is high-energy and drives us to aim 10x in everything we do.

Our platform, the o9 Digital Brain, is the premier AI-powered, cloud-native platform driving the digital transformations of major global enterprises including Google, Walmart, ABInBev, Starbucks and many others.

Our headquarters are located in Dallas, with offices in Amsterdam, Paris, London, Barcelona, Madrid, Sao Paolo, Bengaluru, Tokyo, Seoul, Milan, Stockholm, Sydney, Shanghai, Singapore Munich, Toronto.

o9 is an equal opportunity employer and seeks applicants of diverse backgrounds and hires without regard to race, colour, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law.