Customer Service Analyst (Data Analyst 1)

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Job Posting Title:

Customer Service Analyst (Data Analyst 1)

   

Position Type:

Professional / Unclassified

   

Department:

LSUAM ORED - SPI - NISC - NCDF - Ops - CC - SSA OIG (Scarlett Marie Qualls (00001035))

   

Work Location:

0355 William P. Johnston Hall - Office

   

Pay Grade:

Professional Hourly

   

Job Description:

This is a non-supervisory, unclassified position at the National Center for Disaster Fraud (NCDF), a program within the Stephenson National Center for Security Research and Training (SNCSRT) at LSU. The Customer Service Analyst helps to answer incoming calls to the call center, perform data entry, and assist with assigned projects, under the direction of the Call Center Managers and the Program Director.

Job Responsibilities:

Answer Hotline calls and enter complaints data into respective Agency’s Database. (40%)

Provision non-phone complaints received by NCDF agency partners into each agency’s respective database. (40%)

Assist Call Center Managers / Assistant Managers with any additional projects and administrative tasks with which assistance is requested.  (20%)

Other duties as assigned. (10%)

Minimum Qualifications:

Bachelor's degree

LSU is dedicated to fostering an environment where our employees feel appreciated for their skills and individuality. If a candidate does not meet the minimum qualifications as listed but has substantial experience in the key job responsibilities, we encourage them to apply.

Preferred Qualifications:

Bachelor's Degree and experience in a call center setting. Customer service experience a plus. Proficient in Microsoft Office.

Special / Physical Qualifications:

Flexible and adaptable to changing environment and new types of work. Availability to work full-time in either a day or afternoon/evening shift as per call center need. Must pass a federal background check. May be required to be on-call or work holiday and/or weekends, or during emergency situations such as hurricanes or other natural disasters per University Policy Statement 18.

Physical Demands:

Physical ability and eye-hand coordination necessary to use a computer terminal, copier, telephone and other standard office equipment; ability to sit in the same position for extended periods (5.5+ hours a day) at a time using continuous hand motions when entering data into the computer system.

   

Additional Job Description:

Special Instructions:

Please provide cover letter, resume and three (3) professional references including name, title, phone number and e-mail address.

Please attach ALL required documents under the "Resume/CV" section of your application.

A copy of your transcripts may be attached to your hire if available.

Due to the nature of the position and/or position responsibilities this position shall be subject to a federal background check.

This position may be required to report to campus in times of emergency and / or closure per PS-18.

For questions or concerns about updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu.

For questions or concerns regarding the status of your application or salary ranges, please contact Heather Acord at hchapm1@lsu.edu.

   

Posting Date:

January 24, 2025

   

Closing Date (Open Until Filled if No Date Specified):

  

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

   

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

   

Essential Position (Y/N):

Y

   

LSU is an Equal Opportunity Employer and SAME Agency:

LSU is designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management (hr@lsu.edu).

   

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu.  For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.