Data Analyst

Branch Overview

Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. 

Branch’s mission-driven team is led by the founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced our Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).

We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive. 

Job Overview

We are seeking a results - driven Data Analyst to join our dynamic team at Branch. The ideal candidate will be responsible for  analyzing data sets and uncovering the trends to use in making informed decisions within our Sales team. The role requires excellent communication skills, a strong sales acumen, and a customer-focused approach to drive growth and customer satisfaction.

Responsibilities

• Use the various statistical tools to interpret data sets, trends and patterns to derive useful daily, weekly and monthly insights to improve telesales performance.
• Clean, organize, and maintain customer data within the CRM system to ensure accuracy for telesales operations.
• Analyze telesales performance metrics such as call volume, conversion rates, and revenue per call.
• Generate reports to highlight areas for improvement in script usage, call timing, and target segmentation.
• Develop predictive models to forecast call success rates and sales outcomes.
• Create and present dashboards to visualize key telesales KPIs (e.g., conversion rates, average handling time, and revenue).
• Create and maintain various daily, weekly and monthly dashboards to accurately track sales performance.
• Recommend and support the implementation of process improvements to enhance team efficiency.
• Collaborate with other teams and help with needed analysis or reports. 
• Analyze customer data to identify high-potential segments for telesales targeting.
• Develop scoring models to prioritize leads based on their likelihood to convert.
• Work closely with the telesales and marketing teams to align data insights with campaign objectives.

Qualifications

• Business/ Statistics/ Computer Science Degree or their equivalent
• Excellent command of Excel and SQL TSQL/PLSQL (any DB MSSQL, Oracle, Teradata)
• Proficient at writing optimized queries on large volumes of data
• Proficient at writing reports and presentations to explain findings. 
• You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contributed to projects you’re passionate about.
• You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.
• This position is currently open to Kenyan citizens only.

Benefits of Joining

• Mission-driven, fast-paced and entrepreneurial environment
• Competitive salary and equity package
• A collaborative and flat company culture
• Comprehensive private health insurance
• Industry-leading vacation policy
• Generous child bonding leave policy
• Discretionary trips to our offices across the globe, with global travel medical insurance 
• Flexible working hours
• Monthly team meals and social events

Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law. We’re looking for more than just qualifications -- so if you’re unsure that you meet the criteria, please do not hesitate to apply !