Business Intelligence and Insights Lead

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

ROLE OVERVIEW

As the Business Intelligence & Insights Lead at the Bank, you will play a pivotal role across the bank in driving the data-driven decision-making processes. As a central function you will be integral in building and shaping data visualization and insights capability within the Analytics Chapter. Reporting directly to the Analytics Chapter Lead, you will be responsible for leading a team of analysts (decentralised and centralised resources), delivering analytical capabilities and tooling within the bank, as well as defining and embedding enterprise standards. The individual will work closely with the data governance and data platform team, as well as key business stakeholders within the organisation. The team is responsible for ensuring the accuracy, integrity, and accessibility of data while fostering a culture of innovation and continuous improvement. The successful incumbent also has a track record of leading Analytical teams within a bank, driving outcome-based performance. As this is a new position within the bank, the individual will be granted the opportunity to build out their respective area, aligning the vision of this function to their core values and growth outlook. This role is a new role, which presents an exciting opportunity to shape the analytics function within an exciting digital bank.

KEY DELIVERABLES

OM Bank aims to set a differentiated standard for its Analytical Capabilities. This includes:

Control

· Develop, embed and maintain BI and Insights standards

· Create and deliver training on BI and insights standards

· Deliver BI capabilities, including the RFI process and technology implementation.

· Own and manage the Analytics Chapter sprint management, leading stand-ups and progress tracking.

· Own partner management of all capabilities that fall within the Analytics Chapter. · Implement monitoring systems for BI standards adherence and technology usage.

· Lead forums to discuss BI practices and standards.

· Implement measures to protect the use of inferred sensitive information in AI modelling.

· Collaborate closely with data governance and data engineering to ensure standards across functions align and adhered to by the business.

· Develop and enforce quality assurance processes for analytics deliverables.

Serve

· Lead the analytical maturity growth across the business. Market the use of intelligent decisioning, model development and AI to meet specific business use cases.

· Align analytics services with business strategies and needs.

· Deliver meaningful business intelligence and insights to the product owners, enabling the bank to deeply understand customer and make informed decisions based on data trends and predictions.

· Ensure project quality and adherence to standards.

· Recruit and develop analytics talent, fostering skill development.

· Maintain analytics tools and frameworks.

· Oversee the management of analytics projects, ensuring they are delivered on time and within budget.

· Develop and deliver regular reports to clients (PO’s & Chapter Leads) on analytics outcomes and insights.

Learn

· Be curious about the business value and costs incurred across the analytical chapter. Define a framework to assist the strategic decision-making process.

· Lead Analytical Community Events, promoting analytical growth across the organisation.

· Share expertise and knowledge to support business wide analytical growth.

· Pursue opportunities for professional development and certifications.

· Implement metrics for analytics service usage and adoption.

· Evaluate and adjust analytics services based on feedback and data.

· Monitor customer analytics to inform service improvements.

· Foster a culture of continuous learning and knowledge sharing.

· Identify skill gaps and provide training to enhance team capabilities.

KPIs

· Deliver Enterprise capabilities for the business to deliver on all use cases relating to business intelligence and data foresight.

· ROI of Analytics across the bank.

· Enterprise adoption and compliance with BI and analytics standards .

· Quality and timeliness of analytics project deliveries.

· Employee skill development and satisfaction.

· Adoption and usage rates of analytics services and tools.

· Customer satisfaction with analytics insights.

· Continuous improvement in analytics practices.

The successful candidate will play a key role in building out this analytical capability within the Analytics Chapter. This is an exciting opportunity for someone looking for a clean canvas. Re-Invision the role analytics can play in a digital bank of the future.

ROLE REQUIREMENTS

· Post Graduate Degree in Data Science, Statistics, or a related field.

· 5+ years of experience in Analytics.

· 3 Years’ experience in a leadership role within an analytics environment, preferably Banking or Credit.

· Experience in model development, decisioning and model management lifecycle (including governance).

· Experience Drafting and implementing Standards

· Proficiency in data analysis tools (SAS, SQL, Python, R). · Commercially minded.

· Strong analytical and problem-solving skills.

· Excellent communication and presentation abilities.

· Ability to work collaboratively in a team environment.

· Commitment to continuous learning and development

COMPETENCIES

· Customer First

· Analytical

· Change as a Way of Executing

· Leading with influence

· Collaboration (Diversity & Inclusion)

· Agile Innovation

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.

Develops and manages a strategy and operating model for the Business Intelligence function that provides a strategic and fit-for-purpose business intelligence service to Old Mutual Insure which contributes to business growth and strategy realisation.

Responsibilities

Data Management

Take overall responsibility for designing, developing, and delivering data management systems that meet organizational needs.

Analysis of "As Is" and "To Be"

Document the most complex "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.

Data Architecture

Translate data and analytics strategy and vision into data architecture, defining and implementing models, rules, and standards for design and governance.

Data and Analytics Strategy

Create and execute a long-term strategy for leveraging data and analytics as a key business enabler and competitive differentiator across the business.

Leadership and Direction

Communicate the function's strategy and its relationship to the organization's mission, vision, and values; clarify the actions needed to implement this strategy within the area of responsibility; motivate people to commit to the mission, vision, and values and do extraordinary things to achieve the organization's business goals.

Budgeting

Take responsibility for setting and managing area budgets so they align with organizational strategy.

Business Requirements Identification

Elicit the most-complex business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.

Continuous Improvement

Lead the review of existing operations and the implementation of innovation processes across the department or sub-function to ensure the required continuous improvement outcomes are delivered.

Organizational Capability Building

Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Skills

Adaptive Thinking, Business Requirements Analysis, Current State Assessment, Database Queries, Database Reporting, Data Classification, Data Compilation, Data Controls, Data Encoding, Data Management, Data Modeling, Digital Asset Management (DAM), Executing Plans, Policies & Procedures, User Requirements Documentation

Competencies

Builds Effective Teams

Communicates Effectively

Cultivates Innovation

Decision Quality

Drives Engagement

Drives Results

Manages Complexity

Optimizes Work Processes

Education

Closing Date

04 February 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story!