Pre-sales Engineer (Scientific Software)

Dotmatics is a leader in R&D scientific software connecting science, data, and decision-making. Its enterprise R&D platform and scientists’ favourite applications drive efficiency and accelerate innovation. More than 2 million scientists and 10,000 customers trust Dotmatics to help them create a healthier, cleaner, safer world.

Dotmatics is a global team of more than 800 team mates dedicated to supporting its customers in over 180 countries. The company is headquartered in Boston, with teams located around the world.

Dotmatics is backed by Insight Partners, a leading global venture capital and private equity firm investing in high-growth technology and software scaleup companies. Learn more about Dotmatics, its platform, and applications including Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express and LabArchives at https://dotmatics.com.

Come join us!

As an evolving, global business at the cutting edge of scientific innovation, we offer curious, bright minds from around the world the chance to make immediate impact. We offer meaningful benefits in each market, generous pension/retirement savings plans, equity and a collaborative, remote-friendly work environment centred around core key behaviours and high levels of integrity.

What do we need
Dotmatics ELN as seeking a Field Application Scientist/Pre-sales Engineer. You will be delivering technical messaging and demonstrations in support of new business opportunities and work closely with our customers, Sales and Services teams to understand customer use cases, workflows, initial implementation requirements and current & future state customer systems. You will act as a support for managing some Proof-of-Concept projects and evaluations, as well as supporting in delivering some training in support of those activities. You will have the opportunity to assist in scope development with the customer, “up-selling” additional scope where possible, to include estimate and proposal support.

In this role you will get to

• Perform demo cycles, RFP’s and customer engagements
• Build productive customer/ consultant relationships developing sponsors for Dotmatics and seek to capitalize upon opportunities to increase satisfaction and deepen client relationships
• Be responsible for the architecting and designing of solutions bids, 
• Support, attend and lead internal and external meetings, discussions and negotiations with stakeholders, consultants and third-party vendors to ensure preferred outcomes are achieved
• Support on providing coaching and support to sales professionals or BDRs
• Support both sales professionals and customers during the technical requirement definition and solutions development.
• Participate in the creation of technical customer roadmaps and conduct customer demonstrations and presentations 
• Support the transference of proposed designs to the delivery team and the customer success manager, remaining engaged with the customer and returning as the trusted advisor for the next opportunity
• Maintain up-to-date technical knowledge of Dotmatics SaaS offering and attend regular training sessions provided by Commercial leadership and Development
• Provide feedback and liaise with product management to ensure Dotmatics product portfolio is appropriate to the changing needs of current and new customers, and suits our regional market

We are looking for people who hold a degree in a scientific discipline; ideally Data Science or Bioinformatics and have a minimum of 4 years experience in a customer facing role. You will be experienced in presenting solutions and utilising knowledge of Pre-sales best practice for software demonstrations. In this role you should be willing to travel to customer sites up to 40%. 

The key skills we are looking for in an ideal candidate are:

• Working Knowledge of Scientific/informatics software
• Understanding of SaaS architecture, integrations and security
• The ability to assist customers with engineering of a architecture such as AWS and Lakehouse technologies
• SQL and Python in order to build prototypes of workflows and integrations to enable customer understanding the configuration extensions 
• Modelling scientific data, and crafting solutions, based on product knowledge and industry best practices
• Conduct & Deliver needs analysis to understand scientific challenges, business needs, and critical requirements
• Working understanding of implementing, supporting, and/or integrating scientific systems 

You may also demonstrate 

• Additional spoken language skills
• An understanding of the lifecycle of pharma, biopharma and chemical & material industry
• Advanced communication & presentation skills internally & externally 

Research shows us the confidence gap and imposter syndrome can get in the way of meeting outstanding candidates, so please don’t hesitate to apply — we’d love to hear from you.

By submitting your application, you agree that Dotmatics may collect your personal data for recruiting, global organization planning, and related purposes. Dotmatics Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Dotmatics use of your personal information. 

Dotmatics is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.