Customer Success Manager, NY

The Carbon Robotics LaserWeeder™ leverages advanced robotics, computer vision, AI/deep learning, and lasers to eliminate weeds with sub-millimeter accuracy—all without herbicides. This innovative solution reduces environmental impact, promotes soil health, and helps farmers address labor shortages and rising costs. Designed in Seattle and built at our cutting-edge manufacturing facility in Richland, Washington, the LaserWeeder is setting a new standard for automated weed control. With $157 million in funding from prominent investors such as BOND, NVentures (NVIDIA’s venture arm), Anthos Capital, Fuse Venture Capital, Ignition Partners, Revolution, Sozo Ventures, and Voyager Capital, Carbon Robotics is driving innovation.

As a no-nonsense team with a bias for action, we take pride in executing our ideas. Whether it’s designing transformative technology or visiting farms to ensure our products are reliable and safe, we do whatever it takes to deliver for our customers. 

Working here means tackling big problems with big impact. You’ll find opportunities to grow professionally, solve complex challenges, and make meaningful contributions to a mission that matters. At Carbon Robotics, we trust our team to act independently and make practical, real-world decisions. 

Join us as we innovate, execute, and build the future of farming together.

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As a Customer success manager at Carbon Robotics you are responsible for ensuring customer success via successful implementation of Carbon Robotics Equipment.This includes training of operators, equipment supervisors or farm managers by making usage recommendations based on agronomic knowledge and implementing set up. You will ensure continued customer satisfaction post delivery. You will also act as a liaison to engineering and product departments by communicating customer wishes and complaints, equipment performance and pain points or bottlenecks.

Applicants from these Locations are preferred : NY Batavia, Rochester, Buffalo, Syracuse area

What you’ll do:

• The training of operators and all farm personnel required to successfully implement the use of Carbon Robotics equipment to growers.
• Understanding of agricultural and operational workflow and ability to make machine usage recommendations based on this knowledge.
• Serve as the lead point of contact for assigned accounts.
• The ability to learn and teach every facet of usage of equipment, from transportation, maintenance to field utilization and operation.
• Logging, documenting and communicating customer experience and pain points to engineering and product teams.
• Work with the Field Service Support team to assist troubleshooting of field issues in assigned accounts.
•  Work with other departments to ensure information and customer success in assigned accounts/machines.
• Supervision of machine operations to ensure optimal usage recommendations to growers.
• Develop trusted advisor relationships with key accounts.
•  Ensure successful delivery of purchased equipment.
• Ensuring continued customer satisfaction post delivery of equipment 
• Clearly communicate progress and other issues/matters with the Manager of Customer Success and multiple stakeholders.

Knowledge, Skills, and Abilities:

•  Excellent communication skills
• Understanding of operational workflow and demands.
• Strong work ethic
• Knowledge of basic usage of tablet/computer interfaces
•  Bilingual (region dependent)

Carbon Robotics follows equitable hiring practices. Flexibility in our hiring process allows hiring of talent at levels different from what are posted.  The compensation range outlined is based on a target budgeted base salary. Individual base pay depends on various factors such as relevant experience and skill, Interview assessments and responsibility of role, job duties/requirements. Offers are determined using our equitable hiring practices. Carbon Robotics offers additional compensation in the form of benefits premiums, pre-IPO stock options and On Target Earning commissions for appropriate positions. Base pay ranges are reviewed each year. We are committed to the principle of pay equity – paying employees equitably for similar work.Carbon Robotics' base salary pay range:$125,000—$145,000 USD

Why would you join Carbon Robotics?

Passion for building teams capable of solving uniquely interesting problems. Innovation while disrupting the market is what we do.  Profiled in WSJ and Forbes, Carbon Robotics is poised to become the next billion dollar company in the rapidly growing worldwide Ag-Tech industry.

We offer competitive compensation and benefits to our full time US based* employees, including:

• Competitive salaries
• Pre-IPO Stock Options
• Generous Benefits:
  • Fully-paid medical, dental, and vision insurance premiums for you and all dependents
    • Choice of PPO or HDHP/HSA
    • Virtual Care - Doctor on Demand
    • Employee Assistance Program
  • Mental Health HRA
  • Restricted Healthcare Travel support
  • Menopause Support
  • Life Insurance
  • Long Term Disability
  • Flexible PTO
  • 401(k) plan
  • Pet Insurance
  • Commuter Benefits
• Work Culture: Be a part of an inclusive and tight-knit company culture that values innovation and mission-driven success.

*Internationally based employees benefits varies & Contractors are not eligible for Carbon Robotics Benefits or Stock

Carbon Robotics is building a culture of diversity and inclusion for all.  We welcome everyone’s voice and believe in open and transparent communication. We believe the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation to which we will build a truly unique environment.

We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

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