Mr D - Product Manager (Checkout and Payment)

Mr D, a division of takealot.com, is looking for a highly talented Product Manager (Checkout and Payment) to join our team in Cape Town.

The Product team at Mr D is passionate about creating experiences that satisfy & delight our customers, while ensuring we continuously acquire and retain customers to exceed our growth objectives. 

As Product Manager-Checkout and Payment you will be responsible for owning the strategy, roadmap, growth and execution of the checkout and payment portfolio within the Mr D customer facing apps (Android and iOS). This includes all customer journeys related to cart, checkout and payment. You will also be responsible for improving overall conversion rates such as add to cart rate, checkout start rate, checkout completion rate and other product metrics . This position reports to the Product Lead (Customer apps).

Your mission, should you choose to accept it: 

Product development

• Manage the execution and rollout of features in the customer facing apps. This includes the entire product development cycle from design, documentation, implementation, testing and launch to success metric monitoring.
• Write detailed product specification documents for the engineering and design teams.
• Collaborate and communicate effectively cross functionally to drive implementation of these specifications.  (i.e. define objectives and success metrics, business rules, epics/user stories, write acceptance criteria and wireframes).
• Participate in and contribute to backlog grooming and planning ceremonies.
• Engage with subject matter experts to analyze trade-offs and resolve priority conflicts
• Clarify product requirements and create acceptance criteria with QA
• Perform pre-launch user acceptance testing (UAT)
• Collaborate with technical teams to document high-level non-functional requirements
• Contribute to technical design decisions for relevant projects

Qualitative and Quantitative Analysis

• Be responsible for defining and reporting on the checkout and payment success metrics such as the checkout conversion rate and general payment performance metrics.
• Move the needle of the team’s “North Star” metric through consistent execution of projects.
• Monitor and analyze quantitative and qualitative data in order to identify opportunities for conversion rate optimisations in the checkout & payments space.
• Own and maintain the accuracy of in app analytics (in app events) and customer data points for checkout & payment to ensure product data is reliable for targeting and conversion tracking.

Product Strategy and Road mapping

• Contribute to the checkout & payments product strategy.
• Define and own the checkout & payments product roadmap.
• Maintain and prioritise the checkout & payments backlog through collaboration with the Head of product, Product lead , multiple business stakeholders and senior management

UX and Design

• Suggest ideas to solve customer challenges and validate them in close collaboration with UX
• Sign-off on design solutions (including copy) for owned products
• Clearly communicate requirements to UX/UI design resources

Stakeholder management 

• Ensure relevant stakeholders are correctly identified and consulted.
• Utilize deep understanding of core stakeholder pain-points / objectives to drive relevant initiatives.
• Manage relationships with stakeholders including obtaining stakeholder buy-in for requirements and relevant project status communications

The skills we need:

• Able to prioritise and cope with competing priorities under pressure. 
• Ability to work in a fast-paced, sometimes less-structured, and constantly changing environment.
• Able to take initiative in ambiguous situations, by identifying critical problems and driving solutions with the relevant people. 
• Very data driven and should be comfortable to make data driven decisions and be able to extract business insights from data. 
• Solution oriented, accountable and highly self motivated with a robust can do attitude.
• Strong sense of ownership and determination to get things done (not scared to get hands dirty)
• Strong organisational skills & attention to detail 
• Great people skills (Proficiency to work closely and collaboratively with multiple departments and executives, and in cross-functional teams). 
• Excellent problem-solving skills.
• Excellent oral and written communication skills.
• Eagerness to experiment, learn and grow.

Qualifications and experience:

• At least 5 years experience as a Product Manager in an eCommerce or digital payments environment.
• Bachelor’s degree or Advanced Diploma in Engineering/Computer Science/Information Systems. 
• In the event that a candidate does not have a Bachelor’s Degree or Advanced Diploma in a related field, an equivalent experience requirement must be met, which equates to a minimum of 8 years of Product Management experience.
• Excellent understanding of the digital payments ecosystem and payments landscape in general. 
• A basic understanding of API’s, front end requests and backend responses that enable a digital payment transaction.
• Experience with managing digital payments integration projects end to end and managing payment providers.
• Must have a proven track record of execution and have the ability to formulate a detailed product roadmap and to execute on that plan.
• Proven track record of collaborating and communicating effectively with engineering teams and business stakeholders to deliver product features.
• Excellent understanding of conversion rate optimization and funnel analysis.
• Understanding of the mobile app development cycle.
• Experience with analysing data and making data driven product decisions. (SQL or GBQ experience beneficial)
• Experience with product analytics tools such as Firebase, Google Analytics or Amplitude would be beneficial.
• Experience with Invision, Balsamiq, Sketch or similar tools for wireframing/designing solutions.
• High level of proficiency with MS Office applications (Excel, PowerPoint, Word), Google Suite, JIRA, Slack, and comfortable with learning new applications as required.

The Environment:

Let’s talk about life @ Mr D:

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Remote working: Love water cooler chats and working from home? We offer the best of both worlds.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Right tools, right job: Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech, off the latest tech.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Tech stack (for days): Angular, Python, Kotlin, Swift, AWS, Kafka, Redis, Docker, Kubernetes, IOT and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to). 

Like what you see? If you meet the above you are an Extraordinary Mind. Apply today!!

Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference