Associate Data Analyst

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communicates from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. 

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2024, 2023, and 2022 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. 

Other recent awards include: 

•          Two-time winner (2024, 2023) National Top Workplaces 

•          Two-time winner (2024, 2023) Top Workplace innovation 

•          Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune 

•          Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine 

•          Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility 

•          Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 

•          2024 Cultural Excellence 

•          2024 Technology Industry  

•          2023 Top Workplace Leadership 

•          2023 Top Workplace Purpose & Values 

•          2022 Top Workplace Employee Appreciation and Employee Well Being 

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! 

Your opportunity for impact:

NetDocuments is seeking a Data Analyst to provide insights into the customer journey, health, and sentiment in the Customer Success organization using data analytics and reporting. The Data Analyst will report to the Manager of Customer Success Operations. The ideal candidate will proactively seek and find insights that will help improve the customer experience and renewal rates.

What your contributions will be:

• Analyzing factors affecting Gross and Net Retention Rates and customer satisfaction, providing actionable insights to improve customer retention. 
• Evaluating customer interactions and product usage to find trends, patterns, and opportunities for enhancing the customer experience. 
• Improving health scores to better predict potential churn and identify upsell or cross-sell opportunities. 
• Collaborating cross-functionally to pull qualitative and quantitative data from multiple sources for analysis. 
• Continuously assessing and improving data quality and integrity to ensure insights are accurate, timely, and relevant to business needs.  
• Supporting Customer Success initiatives by generating reports and dashboards (PowerBI, Gainsight) that highlight customer behavior, product usage, and sentiment analysis. 
• Partnering with cross-functional teams to develop and implement strategies for proactive customer retention based on data-driven insights. 
• Providing technical support for customer-facing analytics tools and reports, ensuring Customer Success has easy access to relevant customer data. 
• Other duties as assigned

Required Education and Experience: 

• Bachelor’s degree in computer science preferred, however, equivalent professional experience will be considered in lieu of a degree. 
• Work experience as a data analyst or in a related field. 
• Ability to work with stakeholders to assess potential risks. 
• Ability to analyze existing tools and databases and provide software solution recommendations. 
• Ability to translate business requirements into non-technical, lay terms. 
• High-level experience in methodologies and processes for managing large-scale databases. 
• Demonstrated experience in handling large data sets and relational databases. 
• Understanding of addressing and metadata standards. 
• High-level written and verbal communication skills. 

Benefits

• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 10 paid holidays
• Monthly contributions for wellness
• Access to LinkedIn learning with monthly dedicated time to explore

Compensation Transparency

The compensation range for this position is: $70,000 - $80,000

The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

Equal Opportunity:

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.