Head of AI Product

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place. We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB. 
About the TeamOur Tech team are true heroes. They’ve taken our legacy success and transformed it into an extraordinary SaaS platform to support SME and Enterprise businesses in ways they never knew they needed. By joining the Tech team, you’ll be an integral part of building our all-in-one business management platform.
Shape the Future of AI-Powered Innovation at MYOB 
Are you ready to lead transformative AI initiatives that redefine how businesses thrive? At MYOB, we're empowering small businesses with cutting-edge technology to help them succeed. We're looking for a visionary leader to take on the role of Head of AI Products, driving the development, deployment, and scaling of AI-driven customer-facing solutions. 
As Head of AI Products, you’ll have the opportunity to solve complex challenges at the intersection of AI, financial technology, and small business empowerment. You will be part of a collaborative, innovative, and forward-thinking team that is truly shaping the future of AI products in one of the most dynamic industries today. 

The Role As Head of AI Products, you'll spearhead the realisation of MYOB’s AI strategy, and build and inspire a multidisciplinary team of scientists and engineers. This is a unique opportunity to blend technical expertise with strategic leadership to deliver personalised and intuitive AI-powered customer experiences. In this role you will scale AI capabilities from prototypes to production, ensuring reliability and cost-efficiency, while pioneering responsible AI innovation by embedding safety, governance, and ethics into every step of the development process. 

What You’ll Do - Lead the design, development, and integration of AI-powered features to deliver high-impact customer solutions. - Transition AI initiatives from concept to scalable, enterprise-grade solutions, leveraging modern platforms and processes. - Implement comprehensive governance frameworks to ensure adherence to AI safety standards and ethical development practices. - Build, mentor, and inspire a high-performing team, fostering a culture of experimentation and continuous learning. 

What You’ll Bring - A proven track record in launching AI-powered products, from concept to production, in dynamic and rapidly evolving environments. - Expertise in scaling AI solutions with a focus on safety, cost optimisation, and performance. - Deep understanding of product analytics, A/B testing, and quantitative methods to optimise customer experiences. - Experience leading cross-functional teams and influencing senior stakeholders to achieve commercial and customer-focused outcomes. - Strong technical acumen and a passion for leveraging AI to address complex customer needs. - Bachelor’s degree in Computer Science, Data Science, or a related field (Master’s or PhD in AI/ML is highly desirable). - Certifications in AI product management or machine learning are advantageous. 
Ready to make an impact? If you're passionate about leveraging AI to drive innovation and want to lead transformative projects that empower businesses, we’d love to hear from you! Our Culture & Benefits Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.  🎥 See what it's like to work at MYOB and what we're all about.
🎯 Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team! 🎯 Our partnership with Smiling Mind helps support the wellbeing of our team members and customers 🎯 Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment 🎯 A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more! 🎯 Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution 🎯 Access to best-in-class discounts and vouchers from leading retailers, and a lot more. 
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.  
MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply!  Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement.  At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB.  So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!