Fraud Analyst

About Us

Félix is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross-border payments.

By joining Felix you will be part of the most innovative company in the cross-border payment industry. We recently received investment from top VCs from Silicon Valley, Europe, and Latam, as well as we won Blockchain and AI innovation and application awards at the Wharton Business School. In 2024, Félix was one of the 12 companies selected as “Endeavour Entrepreneur” by its global network, and also a recipient of the CrossTech Fintech Startups Award. You will be joining the journey to build the financial platform and become the companion for the Latino community in the United States! 

About the Role

This role is responsible for making Fraud prevention an integral part of the value proposition to our customers, ensuring we detect and prevent fraud attacks to our customers and/or our company. It will report to the Head of Fraud and its mission is to get fully immersed in our operation, detect patterns of suspicious activity and apply the proper protocols for mitigation and/or escalation.

Thrives on investigation: Your curiosity will drive you to dig into details, uncover trends, and solve complex cases.

Is a builder at heart: You’ll collaborate across teams to design best-in-class processes, governance, and preventive strategies.

Can adapt to dynamic schedules: Fraud doesn’t follow a 9-to-5 schedule, and you’ll need to respond to emerging threats as they arise. 

What You Bring

• A passion for understanding fraud trends and mitigating risk while protecting the customer experience.
• A builder’s mindset, ready to scale processes in a start-up environment.
• Energy and enthusiasm to make an impact in a fast-paced, collaborative role.

If you are a great fit for this role, Félix will provide you with a wealth of development opportunities in the Fraud Prevention space, working with both U.S. and Latin American countries and as members of MRC, the leading global non-profit membership association for eCommerce payments and fraud prevention professionals,

Responsibilities

• Monitor and Analyze Transactions: Proactively monitor transaction activity across multiple channels to identify and investigate suspicious patterns and potential fraud indicators. Remember, this can happen at non-working hours, but being there is in the nature of the job.
• Conduct Investigations: Perform thorough investigations of potentially fraudulent activities, including gathering evidence, interviewing relevant parties, and documenting findings.
• Develop and Implement Fraud Prevention Strategies: Collaborate with cross-functional teams to develop and implement effective fraud prevention strategies, policies, and procedures. 
• Escalate Issues: Set an intelligent balance between the risk escalation process and the customer experience. We need your solid data-based decision-making and judgement to keep an eye on those two aspects. 
• Stay Informed on Fraud Trends: Maintain up-to-date knowledge of current and emerging fraud trends, techniques, and typologies, particularly in the financial services industry.

Requirements

• Fraud Domain Expertise: 3+ years of experience working directly in fraud prevention, detection, or mitigation in fintech, financial services, or a related industry. Familiarity with fraud schemes, attack vectors, and best practices in fraud risk management is essential. Certifications are a plus.
• Analytical Expertise: 4+ years of experience analyzing large datasets to identify patterns and trends, with proficiency in Python and SQL as must-haves. Experience with data visualization tools (e.g., Tableau, Power BI) and fraud analytics tools is a strong advantage.
• Investigative Mindset: A natural curiosity and ability to uncover root causes of fraudulent activity, combined with the ability to design effective preventive measures.
• Collaboration and Communication: Strong interpersonal and communication skills to effectively collaborate with cross-functional teams, present findings, and influence decision-making.
• Proactive Autonomy: Self-starter attitude with excellent judgment, capable of working in dynamic, unfamiliar environments and taking initiative.
• Adaptability: Flexibility to handle changing priorities and work outside standard hours as needed to address pressing fraud risks.
• Industry Knowledge: Deep understanding of fraud detection tools, machine learning models, and industry best practices. Familiarity with fraud modeling or behavioral analytics is a plus.

These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

What We Offer

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans 
• Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
• Continuous learning opportunities 
• Unlimited PTO
• Paid parental leave
• Empowering opportunities for growth in a dynamic entrepreneurial environment

Equal Opportunity Employer

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

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