CRM Data Analyst

CRM Data Analyst

Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world. 

Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and im

prove human health.

Learn about the Danaher Business System which makes everything possible.

Does this describe you?

• As an inspiring leader, you identify and install the best tools and processes.
• You rapidly identify and communicate the business levers that define success as we advance and optimize our business systems.

The CRM Data Analyst will work with across all of Pall's Business Units' Customer Service, Sales and Marketing teams to build and drive our commercial analytics strategy and processes. The Analyst will partner with each of businesses to establish and promote a culture of collaboration and partnership by evaluating business needs and translating them into functional processes and tools. We are looking for a candidate with a passion for data and visualizations, who can work in a dynamic and growth environment. This role will collaborate closely with different Business units to drive standard work for commercial analytics and dashboards and help improve KPIs.

The CRM Data Analyst is a critical enabler of Success through the development and sustainment of data analytics, strategy and business processes. The person in this position will contribute to the growth of the company through sales and customer service strategy execution.

This position is part of the CRM Operations team and will be based in Pune India office.

In this role you will have opportunity to:

Analyze/Build/Deploy Tools to leverage Best Practices around Salesforce Applications to measure Sales and Service Effectiveness.

• Work closely with Sales and Service Ops team to support sales, marketing and service processes including standard work around Funnel Management, Lead Management, Case Management, Work Order Management, Quote Management, Sales and Service standard of work.
• Participate in deployment projects as a configuration analyst – including but not limited to requirements analysis, requirements documentation, configuring CRM applications and the creation and execution of test scripts.
• Document report and dashboard requirements, data dictionary, data flows and data mapping.
• Create meaningful and relevant lenses, dashboards through the application of UX design principles and CRM Analytics best practices.
• Build SAQL/SOQL/SQL powered queries and load data into CRM Analytics using different data ingestion methods.

Qualifications:

• BS/BA Degree Computer Science, Information Systems of related programs. 3+ years of experience in working with salesforce applications.
• Salesforce administrator and CRM Analytics and Einstein Discovery Consultant certifications required.
• Extensive experience with CRM Analytics, Salesforce Sales and Service Clouds.

It would be a plus if you also possess previous experience in:

• Experience with ERP, master data, customer hierarchies.
• A Certificate in Business Analysis and Systems Analysis is a plus.
• SAP HANA Cloud knowledge a plus.

Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.