Upskilling Lead, International Public Sector

Scale is growing rapidly, and joining the International Public Sector team is an opportunity to work on one of the most exciting teams at Scale. This team is responsible for generating, executing, and fostering Scale’s work with governments and government-backed entities outside of the United States. There are four core types of work involved:

• Developing custom AI applications
• Building custom LLMs
• Providing high-quality training data for research and government institutions building LLMs
• Developing partnerships to foster regional talent growth and AI adoption

As the leader of our Upskilling team, you will be accountable for ensuring that the AI applications we build are adopted effectively and for developing and executing our program to train children, students, and government employees to become AI-literate. You will interface with our clients and create training materials that can most effectively engage them and teach them how best to interact with our AI solutions, leverage AI for their benefit, and monitor AI where it can fail. You have a strong interest in helping people navigate evolving technologies and in general democratizing complex technologies. You have a strong bias toward action and measurement - finding impactful, scalable ways to ensure we continually deliver and track our impact. You have an ability to make things happen and get things done no matter the challenges. You are naturally empathetic and excel at building long-term relationships through diligent problem-solving and thoughtful, strategic discussions. Within Scale, you will work cross-functionally with the operations, engineering, and sales teams.

In the near term, the team will be based out of the Middle East and looking to meaningfully grow its presence in the region. The ideal candidate is customer-driven, analytical, empathetic, outcome-focused, and above all, someone who drives and inspires results.

You will:

• Design and build the organization’s upskilling program and playbook to drive adoption of AI solutions
• Consistently collect feedback from customers about how the products and solutions can improve and coordinate with delivery teams to prevent similar mistakes in the future
• Assemble a team of 4-6 operators, educators, and designers to advance AI literacy across the region
• Develop tangible KPIs and metrics to track impact and progress
• Craft engaging materials to explain technical concepts to non-technical audiences

Ideally you'd have:

• Proficiency in Arabic, both written and spoken
• 5+ years of total work experience, with experience in consulting, account management, business operations, technical program management, and/or educational roles
• Associate / Senior Consultant / Engagement Manager role at a large consulting firm
• A proven track record in client-facing roles and expanding client relationships
• Great cross-functional experience and collaborative ability
• A history of diligence and organization across multiple work streams with a bias toward process improvement
• Excellent verbal and written communication with an ability to explain technical concepts to potentially nontechnical customers
• A track record of structured, analytics-driven problem solving with an action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI.  Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an affirmative action employer and inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. 

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision. 

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