Associate Director, Product Manager Responsible AI

Associate Director, Product Manager Responsible AI

Optus & AI 
 

At Optus, our vision is to become Australia’s most loved everyday brand with lasting customer relationships. For decades we’ve said yes when others have said no. This optimistic challenger spirit makes us who we are today. 

We’ve been using AI to improve the lives of our customers for almost ten years. From understanding the root cause of customer issues and proactively resolving them, to using it to inform our investment decisions, AI is embedded into what we do.  

With new cutting-edge tech at our fingertips, exciting partnerships under our belt and around every corner (Google and Samsung to name a couple), and a growing collective of talented people, we’re taking AI at Optus to the next level.  

We’re bringing together the most curious-minded people to solve real problems, connect Australians like never before, and help shape the future of Optus while we’re at it. And your future too. We’re already on our way, and ahead of lots of the competition. Now’s the time to go bigger than ever.   

This is no ‘quick win’ – we’re in this for the long haul because we know the positive impact it can make on our customers, communities and colleagues. We’re committed to doing it responsibly and ethically and we want you to be a part of it. You’re invited to join the Optus AI division.  
 
Big opportunities. Bold leadership.

An an Associate Director, Product Manager Responsible AI, you’ll lead the charge in ensuring the ethical and responsible deployment of AI and Machine Learning technologies across the business. In this pivotal role, you’ll design and implement robust AI risk management frameworks, oversee regulatory compliance, and collaborate with cross-functional teams—including Risk Management, AI Product, Data Science, and Engineering—to safeguard the security, fairness, and transparency of AI solutions. Beyond managing technical frameworks, you’ll champion a culture of Responsible AI, providing expert guidance on best practices to uphold the highest standards of governance and ethics in AI innovation.

Your day to day will consist of...  

• Collaborate with the Director of Responsible AI to develop and implement comprehensive policies and governance frameworks that guide the ethical evaluation and deployment of AI across Optus.

• Regularly update AI policies and procedures to align with evolving regulations, ethical standards, and advancements in AI technologies.

• Design and implement automated risk management processes and technical controls to ensure the safe, compliant, and ethical deployment of AI/ML solutions.

• Enhance AI/ML lifecycle workflows by integrating governance, model explainability, version control, and risk mitigation strategies using tools like Databricks and Google Cloud Platform.

• Monitor emerging AI regulations and industry standards, ensuring compliance with frameworks such as ISO/IEC standards and ACCC guidelines, while providing guidance on ethical AI principles.

• Promote Responsible AI principles across teams through education, training, and thought leadership, fostering a culture of accountability and ethical innovation.

What makes you perfect for the role?  

• Extensive experience in AI/ML risk management, including the design and implementation of technical controls and monitoring systems.

• Practical expertise with advanced AI technologies, such as large language models (LLMs), deep learning models, and MLOps frameworks.

• Proficiency with platforms like Databricks and Google Cloud Platform, particularly in AI/ML workflows and governance.

• Familiarity with ISO standards for risk management and regulatory frameworks, including ACCC guidelines and ethical AI practices.

• Strong understanding of emerging AI legislation and voluntary ethical AI standards, with the ability to ensure compliance and innovation.

• Proven ability to collaborate with diverse stakeholders, translating complex risk management requirements into practical, technical solutions.

Optus is a place where we let you do you. We offer a range of benefits including:  

• 3 days in the office, 2 days remote – with flexible hours to suit!  

• Inclusive paid parental leave with up to 14 weeks for the primary care giver  

• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’  

• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)  

• Connect at work through one of our employee-led volunteer groups: Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network  

• Vibrant campus life and a variety of facilities including restaurants, cafes, gymnasium, GP, and post office.  

• Easy travel to Sydney Campus: Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!  

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn!   

Intrigued but don't tick every box? We are building our AI capabilities and value diverse perspectives. If you're driven to join us on this journey, apply now - your passion matters more than a perfect match.  

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.  

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.