Platform Innovation Manager

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

Troutman Pepper Locke embraces and fosters innovation to drive greater efficiency, and our Innovation team is at the forefront of integrating technology and legal services to deliver unparalleled value to our clients. We were among the first law firms to release a custom firm-built GPT-powered application, Athena, for use firm-wide to help attorneys and business professionals use generative AI to draft, summarize, edit, and analyze language securely. Additionally, our award-winning workload allocation platform, Engage, exemplifies our commitment to innovative solutions. As part of this commitment, the Platform Innovations Manager will lead efforts to gathering user requirements, managing software development projects, and ensuring effective integration and support across the firm.

Essential Duties and Responsibilities:

• Lead and manage Platform Innovations efforts from design to successful execution, providing strategic direction and oversight to ensure achievement of objectives.

• Gather and develop clear requirements for firm-wide platforms by liaising with practice groups and administrative departments.

• Manage the ongoing development and refinement of custom innovation platforms, such as Engage and MobileOne, ensuring they meet the evolving needs of the firm.

• Oversee software development projects, coordinating with internal and external development teams to ensure timely and successful delivery.

• Develop and maintain comprehensive documentation, training materials, and support resources for platform users.

• Liaise with training and support teams to ensure seamless platform integration and user adoption.

• Stay abreast of the latest developments in legal technology to ensure the firm remains at the forefront of innovation.

• Prepare and present reports on platform initiatives, performance metrics, and outcomes to senior leadership.

Knowledge, Skills, and Abilities:

• Strong leadership and team management skills.

• Proven product management skills, with experience in gathering requirements and managing software development projects.

• Deep understanding of technology platforms and their applications in the legal industry.

• Effective communication and presentation skills, with the ability to translate non-technical stakeholder requirements into technical specifications for development teams.

• Expertise in developing and delivering training programs to ensure end-users are proficient in utilizing new platforms and technologies, along with documenting user experiences to prepare support teams and maintain high standards of user satisfaction.

Education and Experience:

• Minimum of five (5) years' experience in software development, project management, training, or other related roles, with at least two (2) years in a leadership position.

• Experience working in a large law firm and/or with legal technology platforms is highly desirable.

• Demonstrated experience in successfully managing software development projects and driving technology adoption within an organization.

#LI-Hybrid

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. 

This position description is intended to describe the general content of and requirements for the performance of the job.  The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com. 

Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors, such as position, location, education, training, and/or experience.

Hiring Salary Range: