System Reliability Engineer (SRE) | Generative AI & Assets

Job Requisition ID: 37207 

• Be at the forefront of our AI journey

• Choice and flexibility on where, when, and how you work

• Learn from the best in the business

We are seeking an eager System Reliability Engineer to join our growing Generative AI & Assets team. This is a unique opportunity to be at the heart of innovation in a start-up environment within a large, established organisation. You’ll help support the biggest and best AI-driven assets at Deloitte, driving strategic growth and shaping the future of the firm. We are open to candidates based in Sydney or Melbourne.

What will your typical day look like?

In this role you will be part of a transformation journey, working on projects that drive tangible change and directly impact productivity across Deloitte.

As the SRE (System Reliability Engineer) will be a key member of our team. This role focuses on enhancing system reliability and performance by automating operations, monitoring system health, and proactively addressing issues on the ClearTrack Gen AI and Assets platform, built on Kubernetes infrastructure.

You will collaborate with development teams to implement best practices, ensuring seamless and efficient software delivery while maintaining high availability and scalability of services. Further responsibilities include:

• System Monitoring: Setting up and maintaining monitoring tools to ensure system health and performance.

• Performance Optimization: Tuning systems and applications for optimal performance and resource utilization.

• Automation: Developing scripts and tools to automate repetitive tasks and improve operational efficiency.

• Capacity Planning: Analyzing system usage trends and forecasting capacity requirements to ensure scalability.

• Deployment Management: Managing deployment processes and ensuring smooth rollouts of new software and updates.

• Security Management: Implementing and maintaining security measures to protect systems and data.

• Documentation: Creating and updating documentation for systems, processes, and troubleshooting guides.

• Collaboration: Working closely with development teams to improve application reliability and performance.

• Continuous Improvement: Identifying areas for improvement in systems and processes and implementing changes to enhance reliability and efficiency.

Key Accountabilities: 

• System Availability: High uptime and minimal service disruptions, indicating robust reliability.

• Incident Response Time: meeting SLAs in response to tickets and internal teams.

• Mean Time to Recovery (MTTR): Rapid recovery from incidents, ensuring quick restoration of services.

• Automation Effectiveness: High percentage of automated tasks, reducing manual effort and human error.

• Performance Metrics: Improved system performance metrics, such as response times and resource utilization.

• Scalability: Ability to handle increased traffic and workload without degradation in performance.

• Security Posture: Maintaining a secure environment with no significant security breaches or vulnerabilities.

• Documentation Quality: Comprehensive and up-to-date documentation that aids in troubleshooting and knowledge sharing.

• Collaboration: Positive feedback from development teams and stakeholders on effective collaboration and support.

• Continuous Learning: Demonstrated adoption of new technologies and best practices to enhance operational efficiency and reliability.

Enough about us, let’s talk about you.

• A minimum of 1 -3 years professional experience as an SRE, preferably with a focus on Generative AI

• Bachelor's or Master’s degree in Computer Science, Engineering, Mathematics, or a related field is preferrable

• Experience with platform and software development, release management in a mature managed services environment

• Knowledge of and experience with DevOps tools and techniques, such as Infrastructure as Code and Immutable Infrastructure 

• Experience with CI/CD tools such as GitHub, ADO, ArgoCD and DevSecOps technologies

• Experience with writing Infrastructure as Code using Terraform.

• Security protocols such as OAuth, SAML or OpenID Connect 

• Must have an ability to effectively communicate and work with people with a diverse range of skills and experience  

Why Deloitte?     

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.   

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.  

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments. 

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.  

Next Steps  

Sound like the sort of role for you? Apply now, we’d love to hear from you!  

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.