Process Analytics & Automation Manager

Process Analytics & Automation Manager

In KPMG's Consulting practice, we don't limit ourselves to either strategy or implementation. Instead, we deliver both - equally well. It's this broad capability that's seen us accelerate to become a 3000-strong team. Since our creation, we've developed in-depth knowledge of an incredibly broad spread of sectors. Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. 
KPMG’s Connected Technology team is an integral part of consulting, focussing on combining advisory know-how with technology expertise to deliver value and outcomes for our clients, helping them harness the power of technology to solve real business problems. We take the view that all technology is business technology. Connected Technology provides a simplified structure that supports scalability, makes it easier to do business, simplify propositions, and to capitalise on opportunities in the market to meet our growth ambitions. Through our Connected Consulting model, we work closely with other service lines to deliver our work through consulting projects, delivering end-to-end transformation programmes for our clients. Within Connected Technology, our Digital Platforms Team brings together our data, analytics, cognitive, AI, cloud and mobility services, and focuses on developing and deploying key capabilities including Microsoft Applications, Cloud Enablement, Product Engineering, Data Enablement, Process and Automation Enablement, and Cyber and Risk Enablement.
 

The team

This role is part of the ‘Process & Automation Enablement’ capability that sits within KPMG's Digital Platforms Team under Connected Technology Consulting. It is focused on providing consultancy, advice, insights and assurance on our clients' technology and processes, risks and controls, as well as supporting large scale cloud / business transformation programmes. The market is evolving at pace and innovating, whilst embracing the digital age. We deliver our work through consulting projects, focused on improving and optimising business efficiency, and through risk and control assurance. Through our Connected Consulting model, we work closely with other service lines to deliver end-to-end transformation programmes for our clients.

The Role

Our ‘Process & Automation Enablement’ capability sits within Connected Technology Consulting but works across all our functions. Process & Automation Enablement delivers a large amount of assurance and advisory work in helping clients get more value out of their Enterprise data, Enterprise Resource Planning (ERP) Business Management systems, specifically SAP, Oracle and D365 as well as GRC and/or data analytical solutions on top of the ERP. We implement, configure, manage and risk-manage data-centric solutions, and help our clients organise, assure and improve their data; supporting our clients to make better decisions by fully harnessing the power of their data.

Our key propositions include:

•    Process mining and intelligence using tools such as Celonis, and implementation of process mining solutions
•    Design and implementation of low-code platforms for process and controls automation Appian, OutSystems, PowerPlatform and KPMG’s own Sofy platform.
•    ERP, Process and Risk analytics
•    Enterprise Automation using RPA, workflow and other automation tools (e.g. Automation Anywhere, UIPath)

As a Process and Automation Manager, you will focus on process mining and intelligence using cutting edge Celonis Process Mining (EMS) technology to gain unprecedented insights into how our clients operate their business. You will be expected to lead and/or support process mining review and implementation services by acting as a bridge between clients, internal Celonis developers and ERP (Oracle, SAP, etc.) process experts. This will include hands-on development of process and data models and building of custom KPI/KRI dashboards to help clients gain better insight into their operations, identify non-compliances, deviations, leakages and other anomalies in their processes.

Further details are as follows:

•    Supporting Managers and Senior Managers in overseeing technical delivery, managing engagements, maintaining morale and good mental health in the team and managing client relationships.
•    Build data models and dashboards on Celonis EMS that create digital twins of our business processes for analysis.
•    Present implementation progress reporting / results to senior level executives and process teams.
•    Identify and quantify opportunities for process improvement based on the insights gained from Process Mining.
•    Conduct product roll-out and training for Celonis users within the business.
•    Responsible for driving growth of the Process Mining and Intelligence capability by developing new business from existing clients across the firm, as well as from new prospects.
•    Involved in product development and innovation activities, to ensure that KPMG’s Process Mining and Intelligence capability remains market leading on a global scale, as well as the development of our people and skills.

This role requires advanced Process Mining experience, and understanding and passion for data analytics, assurance and advisory services. The successful candidate will be involved in client facing and client relationship building across of range of corporate and non-corporate clients.
 
The Person

•    Recognises the importance of continuous self and team development and actively strives to achieve this
•    Evidence of being an active listener, strong team player and willingness to develop new skills and capabilities 
•    Helps others to understand how their work contributes to the overall success of an engagement and the wider firm
•    Seeks to understand others motivation
•    Makes brave decisions and supports others in doing so

Background:

•    A degree in Business Analytics, Computer Science, Information-oriented Business Administration/ Economics, Mathematics, Physical Sciences, Engineering or related fields
•    2 years or more technical experience in process mining (e.g. Celonis) in a senior role with either a leading company or within a consulting environment
•    Good knowledge of finance or operational processes (e.g. supply chain)
•    Strong interpersonal, analytical and issue resolution skills
•    Experience of preparing exception reports, advisory documentation and presentations to a high standard.
•    Track record of effectively managing engagements and providing quality assurance and taking accountability over the outcomes
•    Track record of delivering, owning and overseeing high quality deliverables such as test plans, operating process documentation
•    Experience managing internal and external stakeholders, including management level colleagues
•    Strong ability to organise and prioritise your own work and that of others to meet project requirements
•    Experience with project management principles including progress reporting, activity tracking, and identifications of risks/dependencies
•    Good communicator with the ability to build strong and lasting relationships
•    Evidence of being an active listener, strong team player and willingness to develop new skills and capabilities and certifications

Technical experience/ skills

•    Building integrations, data models, process maps and KPI dashboards in Celonis
•    Implementation of Celonis EMS - preferred but not essential
•    Celonis Certification - preferred but not essential
•    Experience in SQL, Extract Transform Load (ETL) methodologies and working with databases (e.g. Oracle and SAP)
•    Experience of designing and building integrations/ interfaces
•    Good knowledge of PQL / SQL / Python or R
•    Excellent analytical skills, interest in Big Data and Data Mining
•    Experience of using data analysis tools in an ERP environment, e.g., SQL (MS and Oracle), R, Python, Alteryx, Celonis, Qlik, PowerBI, Tableau – preferred but not essential
•    Good PowerPoint experience to produce impactful presentations
•    Use of automation and robotics technologies, e.g., UiPath, Automation Anywhere, MS Power Apps, Appian (or other low code) – preferred but not essential
•    Basic understanding of risks and controls relating to the governance and management of enterprise IT – preferred but not essential 
•    Basic understanding of the emerging UK regulatory framework on internal controls, and the impact to Clients – preferred but not essential 
 

At KPMG, your long-term future is every bit as important to us as it is to you. That's why our aim is to give you experiences that will stay with you for a lifetime. Whether it's great training and development, mobility opportunities or corporate responsibility volunteering activities - you'll gain a wealth of experiences on which to build a rewarding career. We're a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients and our communities.

We're at our best when you're at your best; that's why we've created 'Our Deal' and 'The Academy'. Our Deal is the way we speak about the colleague experience and the expectations we have of our people. We expect the best from our people and in return we provide a stimulating, collaborative environment where each person can reach their extraordinary potential. Through 'The Academy', you'll have access to communities which will support and develop you so that you build your skills and career. From introducing secondment programmes to preferential banking, and student loan payments to your birthday off, we're making sure that our people have an amazing experience.

While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a balanced lifestyle. We offer part time roles with flexible working arrangements which could include, annualised hours, early or late starts to fit around other commitments, shorter working days etc. We are happy to discuss your own requirements and our range of flexible working arrangements in more detail, should that be of interest and, as part of the recruitment process, we can put you in touch with people who work flexibly.

KPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that all candidates are treated fairly throughout the Recruitment Process. Should you be successful after the initial application stage, please discuss with your recruitment contact any reasonable adjustments to our Recruitment Process that you may require.
KPMG consistently features in the Sunday Times Best Big Companies to work for, which has been recognised with a special achievement award to mark our 10 years in the Top 25. We pride ourselves on being a place where your individuality is valued; you can be yourself and still achieve your potential. We believe that your individuality helps us to deliver the best results to our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG by viewing our Policy