SSO Data Analyst

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!

• HMO coverage for you

• Yearly Kick Off Parties with major giveaways (like the car in 2023)

• Get recognized through our ‘Value Awards’

• Grow your career - yes, we love to promote internally

• Do meaningful work and collaborate with the best

• 900 promotions given each year

• 2,700+ leadership training courses

A Glimpse into Your New Role

The SSO Data Analyst’s goal is to bridge the gap in the necessary Sales Operations & Analytics support. By addressing this, the client can ensure comprehensive reporting and analysis that will enable consistent and optimized business operations.

• Collaborate with vendor leadership to identify key opportunities in the sales funnel and leverage data analytic capabilities to diagnose and implement strategies to solve those opportunities.

• Build, maintain and continuously enhance all vendor dashboards to enable Global and Regional leads to get transparency and observability on the latest vendor metrics.

• Capacity Planning

  • Build capacity planning models that will help optimize SLA and ensure all leads are being serviced.

  • Manage staffing and scheduling for all GSV sites across multiple business and geographies.

  • Improve performance to plan by identifying, measuring and managing key metrics related to customer service.

• Vendor Target Setting: Partner with vendor Global and Regional leads to build quarterly self activation and sales pipe targets for all GSV vendors.

• Strategic Vendor Deep Dives: Partner with GSV Global and Regional leads to conduct deep dives into areas of vendor underperformance. Review key metrics across the full funnel to determine potential causes of bottlenecks/ process inefficiencies.

• XFN Alignment: Partner with GTM Analytics and other infrastructure teams to ensure latest definitions of metrics are incorporated in GSV dash/ data is aligned with broader GTM infrastructure.

• Own building, reporting on, and improving our vendor intraday / daily / weekly / monthly reporting - utilizing Google doc, Excel, and dashboards - with a focus on key KPI’s like staffing, activations, conversion rates and activity metrics.

• Identify gaps in data availability and collaborate with data engineering to optimize our vendor data structure.

What You’ll Bring

• 10+ Years of experience in a highly quantitative business analyst role

• Expertise in dashboarding tools like Hubble, Tableau

• Consumer experience (B2C or D2C) is required, and experience in Fintech and / or in a high-growth startup is highly preferred

• Proven track record of coalescing, measuring, interpreting, and making real-time decisions based on large volumes of performance data

• Strong SQL skills 

• Clear communication to be able to take large amounts of information and distill it into actionable insights to present to and influence senior leaders and colleagues

• Comfort in a high growth, fast-paced environment, with an inclination to proactively identify and solve new problems and learn new skills

• Organized and proactive in improving processes and driving growth of themselves and high performing teams

• Bias for action, entrepreneurial mindset, and focus on growth and scale

• Ability to manage multiple initiatives concurrently and ruthlessly prioritize the most impactful initiatives

Nice to Have:

• Sales operations role

• Experience building financial models and forecasting sales volume

• Experience with data from Salesforce, Segment, Google Analytics, and email marketing tools such as Customer.io

With a diverse global team working together, we proudly embrace and live by these shared values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!