AI Solutions Lead / Report Analyst

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer: 

• Competitive salary and bonus plan

• Paid vacation/holidays/sick time 

• Comprehensive benefits package including 401K, medical, dental, and vision care 

• On the job/cross training opportunities 

• Encouraging and collaborative team environment 

• Dedication to safety through our Zero Harm policy 

What you will do

As the AI Solutions Lead / Report Analyst you will be responsible for designing, developing, and implementing HR solutions to support various Human Resources centric processes. Within the HR Technology team, you will partner with the ServiceNow HR Technology Leader and Knowledge/Content Manager to gather requirements, configure HR applications, and develop solutions aligned with JCI standards. This role will primarily focus on gathering requirements, configuring, and troubleshooting enhancements to our Artificial Intelligence(AI) Chatbot (Moveworks) and HR reporting in Microsoft PowerBI.  With the AI Chatbot being integrated with ServiceNow, this role will also support some HR specific enhancements within ServiceNow.

How you will do it

• Design, develop, and implement HR service delivery solutions utilizing Moveworks, PowerBI, and ServiceNow.

• Help drive the product roadmap and development from concept to launch, iterating quickly in a fast-paced, customer-focused environment.

• Configure queries and conversations within the AI Chatbot.

• Collaborate with JCI HR stakeholders to gather requirements, analyze business processes, and translate user needs into technical solutions and system enhancements.

• Troubleshoot and implement enhancements within the PowerBI report.

• Perform system testing and resolve technical issues and ensure the stability and reliability of HR technical solutions.

• Stay informed about MoveWorks updates, new features, and best practices

• Document technical specifications, system configurations, and development activities, ensuring comprehensive documentation and knowledge sharing within the team. Provide technical support and guidance to JCI HR stakeholders and end-users, addressing inquiries, resolving issues, and delivering training as needed.

• Create custom reports, dashboards, and KPIs to provide insights and metrics related to JCI HR services and business processes. 

• Create comprehensive technical documentation, including design specifications, and process flows

• Conduct rigorous unit testing and actively participate in system integration testing, ensuring the reliability and stability of developed solutions. 

• Collaborate with quality assurance teams to resolve any identified issues or defects.

• Assist with ServiceNow enhancements.

What we look for

Required

• 5+ years of related technical experience

• Bachelor’s degree or equivalent experience

• Familiarity with APIs, authentication, and third-party platform integrations

• Experience configuring, conversational interfaces chatbots or virtual agents; Artificial Intelligence(AI)

• Experience partnering with third-party partners to deliver technical solutions

• Strong skills in data analysis

• Experience configuring and troubleshooting reporting tools

• Understanding of HR processes and workflows, including employee lifecycle management, onboarding, offboarding, performance management, and employee self-service

• Strong communication skills with the ability to effectively interact with technical and non-technical stakeholders

Preferred

• Experience with configuring bot conversations from queries and integrations

• Product owner mindset; the ability to deliver and value-added articulate enhancements

• Exposure to ServiceNow Virtual Agent

• Experience with ServiceNow development and support

• Experience creating and supporting BI reports

• Knowledge of HR compliance regulations and data privacy laws

NOTE: This is a virtual/remote position considering candidates who reside within the United States. Central and Eastern time zones are preferred.

#LI-Remote

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.