Sr. Product Manager, Agentic AI Platform

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We're seeking a visionary Senior Product Manager to lead the development of our Agentic AI Platform, focusing on autonomous AI agents that can execute complex tasks and workflows. This role will shape the future of how AI agents interact, collaborate, and solve problems within enterprise environments.

Job Description:

Key Responsibilities

Product Strategy & Vision

• Define the product strategy and roadmap for our AI agent platform, including agent orchestration, task management, and interaction frameworks

• Design agent behaviors, capabilities, and interaction patterns that deliver business value while maintaining safety and control

• Develop frameworks for agent collaboration, including multi-agent systems and hierarchical task decomposition

• Establish metrics and evaluation criteria for agent performance and effectiveness

Technical Leadership

• Work with engineering teams to define agent architectures, including decision-making frameworks, memory systems, and learning capabilities

• Specify requirements for agent safety mechanisms, including task boundaries, permission systems, and oversight controls

• Guide the development of agent monitoring and debugging tools

• Define integration patterns for connecting agents with enterprise systems and data sources

Platform Development

• Create detailed product requirements for agent development tools, testing frameworks, and deployment systems

• Oversee the development of agent marketplace and composition tools

• Define standards for agent interoperability and communication protocols

• Establish governance frameworks for agent deployment and operation

Business Impact

• Identify high-value use cases for autonomous agents across different business domains

• Work with customers to understand their automation needs and validate solution approaches

• Develop ROI models and business cases for agent-based solutions

• Guide the creation of agent performance metrics and success criteria

Required Qualifications

• 5+ years of product management experience in AI/ML or enterprise software

• Deep understanding of large language models, reinforcement learning, and AI agent architectures

• Experience with autonomous systems, robotics, or multi-agent systems

• Strong technical background in computer science or related field

• Proven track record of delivering complex technical products

Essential Skills

• Strategic thinking and long-term vision development

• Deep understanding of AI safety and control mechanisms

• Excellent system design and architecture skills

• Strong analytical and problem-solving abilities

• Exceptional communication and stakeholder management

• Experience with agile development methodologies

Impact Areas

• Shape the future of autonomous AI systems

• Define standards for safe and effective agent deployment

• Drive innovation in enterprise automation

• Build foundational technologies for the next generation of AI

Desired Expertise

• Knowledge of prompt engineering and LLM optimization

• Experience with workflow automation and business process management

• Understanding of AI alignment and safety principles

• Familiarity with enterprise security and compliance requirements

• Background in distributed systems or cloud architecture

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.