Agentforce/AI Architect

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Title: Manager, AgentForce Development
Job Level: Manager
Experience: 8.5+ years
Educational Qualifications: BE/B.Tech, MCA, M.Sc, M.E, M.Tech
Key Skills: Salesforce, AgentForce, Data Cloud, Apex, Lightning Web Components (LWC), 
Integration, Workflow Automation, Custom Actions, API Integration, Deployment, Team 
Collaboration, Process Optimization
Job Description
We are looking for a skilled and proactive Manager, AgentForce Development to lead and 
oversee the development of custom solutions on the AgentForce platform within 
Salesforce. In this role, you will be responsible for guiding a team of developers to optimize 
agent workflows, automate processes, and integrate AI technologies to improve case 
management efficiency and decision-making. You will collaborate with key stakeholders to 
align business needs with technical solutions, ensuring that AgentForce capabilities are 
maximized across various use cases.
The ideal candidate will have strong hands-on experience with AgentForce, Apex, and AIdriven automation, as well as a proven track record of managing and collaborating with 
development teams to deliver high-quality, scalable solutions.
Must-Have Skills and Experience:
• AgentForce Platform: Solid experience with AgentForce development, including 
configuring and customizing AgentForce actions (e.g., case routing, task 
automation, agent prompts) to enhance productivity and decision-making.
• PD2,AI Specialist & AI Associate Certification: Must hold valid certifications in 
PD2,AI Specialist and AI Associate to demonstrate knowledge of AI concepts and 
their application within Salesforce, including automation and AI-driven decisionmaking for agents.
• Team Collaboration & Leadership: Ability to lead and mentor a team of 
developers, ensuring that projects are delivered on time and meet high-quality 
standards. Strong collaboration skills to work with cross-functional teams such as 
business analysts and product managers.
• Apex & Workflow Automation: Proficiency in Apex development, including the 
creation of workflows, triggers, and custom actions. Skilled at automating business 
processes based on real-time data and defined business rules.
• Custom Actions and Flow: Expertise in creating and customizing AgentForce 
actions and integrating them with Salesforce Flows to automate processes such as 
case assignment, escalation, and agent prompts.
• API Integrations: Experience in developing and integrating REST/SOAP APIs to 
enrich AgentForce workflows with external data, driving enhanced decision-making.
• Data Cloud Expertise: Familiarity with Salesforce Data Cloud (formerly Customer 
360) and how to leverage it for AI-powered solutions, managing large volumes of 
data to improve agent actions and outcomes.
• Automation & Scalability: Knowledge of tools like Apex, Process Builder, and Flow 
to automate workflows. Ability to create scalable and maintainable solutions 
across different environments.
• Deployment & Quality Assurance: Experience managing the deployment process, 
ensuring thorough testing, quality assurance, and smooth releases using Salesforce 
DX, Git, and CI/CD practices.
Key Responsibilities:
• Team Leadership & Guidance: Lead a team of developers, providing mentorship 
and direction to ensure project goals are met. Foster a collaborative environment to 
encourage team growth and innovation.
• AgentForce Action Customization: Customize and implement AgentForce actions, 
including case routing, task automation, and agent prompts, while working closely 
with Salesforce Flows to ensure workflows align with business needs.
• Apex & Workflow Automation: Oversee the creation and maintenance of custom 
Apex triggers, classes, and batch jobs to automate business processes within 
AgentForce, such as case assignment and task routing.
• Intelligent Routing & Decision-Making: Implement AI-driven routing strategies that 
consider factors like case priority, customer sentiment, and agent expertise to 
ensure optimal case handling and workload distribution.
• Cross-System Integration: Manage API integrations to bring external data into 
AgentForce workflows, enhancing decision-making by combining data from thirdparty systems and internal sources.
• Scalable & Maintainable Solutions: Ensure that all custom solutions are designed 
with scalability and maintainability in mind, following best practices for version 
control and automated deployment.
• Stakeholder Collaboration: Work closely with business analysts, product 
managers, and other stakeholders to define technical requirements and 
continuously improve AgentForce solutions based on feedback.
• Deployment & Testing: Oversee deployment activities, ensuring that all 
customizations are thoroughly tested and follow established processes for quality 
assurance and release management.
Additional Desired Skills (Good to Have):
• Advanced AgentForce Features: Experience with advanced AgentForce features, 
such as dynamic workflow optimization or integrating AI-driven decision models.
• Salesforce Einstein Integration: Familiarity with integrating Salesforce Einstein 
tools like Einstein Prediction Builder to enhance workflows with AI-based 
predictions.
• Salesforce Certifications: Certifications such as Salesforce Application and 
System Architect are a plus.
• Cloud-Native Development: Understanding of cloud-native architectures, 
particularly when integrating AgentForce with other cloud applications or 
microservices.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure {+ 23 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date