Senior Manager, Data Archiving & Surveillance

Requisition ID: 215976

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

We are looking for a dynamic and experienced Senior Manager, Data Archiving & Surveillance to join our team. As a Senior Manager, Data Archiving & Surveillance, you will be assisting GTS IT team to support Trader Voice, and Compliance Voice Recording and Communication Surveillance platforms and associated technologies. 

Is this role right for you? In this role you will:

Accountabilities 

• Respond to Business requirements to engineer appropriate solution
• Engineer reliable and cost-effective solutions to effectively address business and technology needs
• Work with Regulatory Business Initiatives group, Internal Controls Group, SI&D Service Management leads and Vendors to define the scope, intake and building of integrations with various communication platforms, support Scenario development and automation of testing
• Assure adherence to BNS technical and security standards and engineering best practices 
• Work with vendors and internal partners to get appropriate reviews and approvals for the solutions being developed
• Assist in developing test strategies and plans related to the subject solutions
• Provide engineering support for project deployment and operational teams in implementing new solutions and feature
• Assist Day 2 and operational Support team with escalations

 
Complexity of the Position
 

• Knowledge of compliance policies relative to the trading businesses 
• Knowledge of trading practices and workflows relative to the trading businesses 
• Development and assistance in Deployment and Testing of Trader Voice and Compliance Voice recording systems, assurance of capture completeness
• Daily use of REST API functionality, networking, network and data security, operating systems and scripting skills
• Understanding of Artificial intelligence and Natural language processing is a plus
• Vendor Relationship, Internal business and technology stakeholders

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Expert in SIP and telecommunication technologies
• Trader and/or Enterprise Voice technology experience is a plus
• Voice and text communication recording technology experience is a plus
• Text and Voice Communication surveillance technology experience is a plus
• Understanding of Artificial Intelligence and Natural Language processing for unstructured data. Exposure to AI and NLP in structured data is good to have
• Expert in scripting (Python, PowerShell and other languages and platforms). Willing to learn quickly even if not exposed to scripting
• Good understanding of electronic communication technology: voice, video, text, email and enabling platforms: identity management, analytics and monitoring, API-based integration and capture/recording
• Understanding of a pure and hybrid SaaS architecture  and integrations between SaaS and on-premise infrastructure. (One FTE should have the capability to architect or engineer new data source feeds and work with business and architecture boards for approval)
• Prior exposure to IPC, Cloud9, Webex, MS Teams, Verbs/VFC, Nice, Verint, Smarsh, Behavox, Shield, SteelEye, Global Relay are is a good to have
• Prior exposure to mobile application management in a corporate environment is a good to have
• Expert Spanish (written and spoken) skills along with English to support Latin American partners, is a plus
• Understanding of electronic communication regulatory and compliance requirements across USA, Canada, England, Ireland, Mexico, Peru, Colombia, Chile, Brazil and few regions in Asia Pacific is a plus

What's in it for you?
 

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

 
 
Working location condition: Hybrid
 
#LI-Hybrid  

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.