Consumer Insights & Data Lead

 

Working hours: This role is available on a part-time, job-share or full-time basis.

Salary: Circa £55,000 depending on experience plus an excellent benefits package

Location: Swindon

Closing date for applications: 16th February 2025, we may close applications earlier if we receive a high response

 

 

The opportunity: 

 

Are you a data-driven enthusiast with a knack for transforming complex insights into strategic actions? We're looking for someone who can elevate our understanding of target audiences and drive impactful business decisions. If you have a history of successful data modelling, leading research projects, and delivering tangible insights, we want to hear from you!

 

As a Consumer Insights & Data Lead, you’ll ensure we harness the power of internal and external data to really understand the experience of our current and future customers. You'll be part of a dynamic team, collaborating to create and inspire actions based on solid research and insight.

 

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

 

What will you be doing? 

 

• Customer-Centric Insights: Place the consumer at the heart of our business by delivering actionable insights that support business decision making.
• Research Champion: Lead both quantitative and qualitative research efforts to amplify the consumer's voice.
• Data Synthesis: Analyse large data sets, extract key insights, and translate them into actionable recommendations.
• Market Analysis: Leverage market trends and comprehensive customer surveys to inform our business.
• Team Inspiration: Encourage colleagues to develop consumer-centric products and services.
• Product Development: Support customer immersion sessions and contribute to product and service innovation.
• Communication: Develop innovative ways to share insights and customer stories across the business.
• Technical Proficiency: Utilise databases, ETL, and visualisation software to manage and analyse information.
• Stakeholder Collaboration: Provide detailed analysis to senior marketing stakeholders and manage relationships with third-party vendors.
• Leadership: Offer guidance on marketing data requirements and share best practices across the team.

 

 

What are we looking for?

 

• Industry Experience: Experience in consumer-facing brands, insurance, or financial services.
• Insight Expertise: Confidence in using various approaches to uncover consumer insights.
• Educational Background: A degree or higher qualifications in Marketing or a related field, with proven experience in a research or insight-related role preferable.
• Team Player: Experience in a customer data/insight team, either in-house or consulting.
• Adaptability: A flexible and cooperative approach to evolving business needs.
• Communication Skills: Excellent written, verbal, and presentation skills.
• Commercial Acumen: Strong commercial awareness with collaboration and facilitation skills.

 

If you're excited about making a real impact and driving customer-centric decision making, apply now and join our vibrant team at Zurich!

 

 

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

 

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK

 

What happens next?

 

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

 

Who we are:

 

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

 

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

 

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

 

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

 

 

Our Culture:

 

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

 

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

 

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

 

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.