Data Operations Analyst

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description:

We’re looking for a Data Operations Analyst to join our GWAM Technology Data & BI Services Team at MBPS. In this role, you are expected to be involved with an Agile, high performing team doing application support, application deployment, business requirement gathering and data analysis all in support of solutions that conform to Manulife standards. 

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Technical Support and Troubleshooting: Provide Level 2/Level 3 support for a wide range of systems by working with business clients and teams to debug and troubleshoot applications, including SQL, Python, PowerShell, .Net, VBA, and Perl scripts.
• Data Analysis and Investigation: Analyze and resolve data-related issues, such as incorrect data or discrepancies, and investigate feed failures using tools like Azure Data Factory, CA, and Databricks.
• Reporting and Metrics: Design and build reports using tools like PowerBI, Power Automate, or PowerApps, and track key metrics to develop strategies for increased efficiency.
• Collaboration and Development Coordination: Work with development teams to coordinate efforts for both major and minor enhancements, ensuring alignment and progress.
• Continuous Improvement and Documentation: Stay updated on industry standards and methodologies, consistently apply continuous improvement principles, and document findings and processes for application support.

Qualifications:

• Education: Bachelor's Degree holders are welcome to apply
• Experience: Minimum 2 years working experience supporting systems at Level 2 (support)
• Hybrid Work Arrangement: 3 days on-site (in UP Ayala Technohub, Quezon City) and 2 days Work From Home every week, in a rotating shift (day/mid/night).
• Minimum Skills to Hire/Must Haves:
  • Understanding of Azure Cloud Technologies – Azure Data Factory, Databricks, (Required)  
  • Successful candidate will have strong knowledge and experience (at least 2 year-experience) in at least 4 of the following technologies:
  • CA Workload Automation
  • MS SQL / Oracle
  • Shell Scripting/ Power Shell / UNIX
  • Big Data Technologies like HIVE, HADOOP, Oozie and NiFi
  • PowerBI
  • Informatica development (or related ETL tools)

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement