Head of Data, Digital and Technology, Oceania

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Job Description

The Data, Digital and Technology (DD&T) Leader will drive creative disruption through digital technologies and data analytics to elevate customer engagement and deliver better patient outcomes.

He/ She will implement the aligned GEM DD&T strategy, including change management and prioritization based on LOC business imperatives. The LOC DD&T leader will develop LOC capabilities aligned to GPD direction, including Digital Patient Journey and Outcomes, Next Generation and Customer Experience, and Insights-driven organisation. He/She is a member of LOC Leadership Team and GEM DD&T Council.

Key accountabilities

DD&T Roadmap, Funding and Delivery

• Establish a LOC DD&T plan aligned to the GPD/GEM strategy, incl. identifying and curating LOC business imperatives that can be addressed through digital and analytics use cases, supported by technology and data
• Drive delivery of DD&T plan, with focus on business value, leveraging the GEM and GDT organizational resources as appropriate
• Steward LOC DD&T budget, with TCO perspective and optimizing for value (while driving adherence to standards)
• Influences the shared product backlogs managed by GEM BU (eg EDB, CRM, NBA, OCE, Hive), balancing LOC needs and enterprise value
• Build and manage a high-performing, fit-for-purpose DD&T team that is focused on execution and delivering value
• Increase digital and analytics LOC literacy through targeted capability building and drive adoption of DD&T offerings
• Ensure adherence to architecture standards (set by Architecture Council) and data standards (set by Global Data Council)

Insights & Advanced Analytics

• Evidence generation through RWE analytics to inform brand strategy and enable Access conversations
• Enhance Data-driven in-market and launch excellence capabilities
• Leverage DD&T platform solutions to enhance LOC reporting and pricing solutions

Patient Digital Journey and Outcomes

• Leverage connected digital patient ecosystems for in-market solutions in close collaboration with GEM, GPD and GDT teams
• Ensure digital health solutions are localized and launched successfully and sustainably in the market, leveraging enterprise platforms
• Build capability in the organization to maintain the digital health solutions after launch, from process, people and technology perspectives

Next Generation Customer Experience

• Implement NGCE initiatives, including CRM, NBA and OCE, aligned with GPD/GEM NGSE guidance
• Drive alignment and adoption within LOC by connecting and aligning with key stakeholders
• Integrate omnichannel engagement plans in LOC, powered by advanced analytics insights with streamlined operations at scale

Innovation

• Drive innovation, incentivizing data and digital proofs of concept (fail fast, learn faster)
• Highlight and promote use cases​

SKILLS and LEADERSHIP CAPABILITIES

Experience and Education

• Bachelor’s degree with minimum 15 years of relevant experience; Master’s degree preferred
• Mature leader with breadth of experience across commercial and technology accountabilities
• Track record in leading cross-functional talent to deliver business-led digital initiatives

​Critical Skills and Competencies

• Deep understanding of LOC needs and technology environment, and experience in aligning business needs and technical capabilities
• Understanding of the value of Digital Health solutions, Patient Solutions and Digital Patient Journey, NGCE and Insights Driven and the impact to on business value
• Strong understanding of external business environment and industry trends
• Highly skilled stakeholder management with history of successful people leadership across functions and domains

Critical Behaviors

• Can effectively manage complex change and shift gears comfortably; highly effective in ambiguous environments; able to deliver expected results with minimal direction and guidance.
• Ability to manage multiple complex assignments, applying proven capability to assess competing priorities in a high energy, fast-paced environment in a geographically dispersed organization.
• Exceptional decision-making and problem-solving skills; proven research skills to gather data, best practices and points of view to ensure well-grounded judgment.
• Self-directed, seasoned leader with experience in designing and rapidly implementing new tools and processes and demonstrated ability to handle multiple projects concurrently
• Excellent interpersonal skills and experience working with others in high-pressure situations
• Demonstrates curiosity and capacity for learning

Locations

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