AI Programme Coach

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The Opportunity

As an AI Programme Coach (internally Cohort Coach), you will be responsible for guiding apprentice learning and helping them reach their full potential. Your role will be focusing on personalized coaching where you'll be supporting apprentices across multiple businesses to become the next generation of business leaders.

Specifically, you will

• Guide apprentices to successful, timely completion of their programme.

• Master group and individualized coaching techniques to enhance apprentice learning.

• Adhere to the Coach Quality framework to ensure a consistent level of quality for every coaching session and a consistent experience for every apprentice.

• Create a vibrant, inclusive and motivating environment that drives apprentice learning, engagement and overall satisfaction.

• Maintain an owners mentality, whether assigned a learner or in support of other coaches, being proactive in taking action, sharing feedback, or providing support to ensure the progress and success of learners.

• Work with Ops and other supporting teams to review and action the data provided to provide the best experience for your apprentices.

• Engage with apprentice managers for Sync progress reviews using the information provided by the ops teams.

• Focus on results related to the programme health of your apprentices, implementing interventions in partnership with operations team members to ensure learners stay on track, standing the best chance of success on programmes.

• Utilize resources & learning opportunities provided by Multiverse, stay up-to-date on knowledge, learning and product updates, to ensure you are equipped to support your apprentices.

• Build & maintain credibility with your apprentices by utilising a mixture of professional experience, program/domain knowledge and client context in your interactions.

• Create a compelling narrative about Multiverse, our mission, and the pillars of our offering, and help apprentices connect to it through the duration of their apprenticeship, and beyond.

About you

Technical Capability

• 2+ years of professional work experience in an AI role; ideally 1+ year of experience in machine learning, natural language processing, software development or generative AI.

  • You ideally have a degree, masters or PhD qualification in an AI field or equivalent field.

  • You ideally have experience using OpenAI’s API, Microsoft Copilot or AWS / Azure.

  • You ideally are fluent in Python, and have experience with PyTorch, TensorFlow or scikit-learn.

Teaching & Coaching Capability

• Exceptional written and on-camera communication skills

• You have some practical teaching, managing, or mentorship experience in an academic or industry environment

• You have mastery of coaching best practices or openness to develop in this area

• You are passionate about delivering the best learning opportunities and supporting others on their development journey
  

How we hire

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

• Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.