Lead Engineer - Support AI

About HighLevel:  HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have ~1200 employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4gBlog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:We operate at scale, managing over 40 billion API hits and 120 billion events monthly, with more than 500 micro-services in production. Our systems handle 200+ terabytes of application data and 6 petabytes of storage
About the Role:We are seeking a highly skilled Lead Engineer with a strong background in Generative AI, Conversational AI, and full-stack development. The ideal candidate will have extensive experience designing, building, and deploying production-grade applications, especially those leveraging advanced AI technologies.

Key Responsibilities:

• Lead the design and development of large-scale conversational agents and generative AI applications
• Evaluate and optimize AI response models to improve accuracy, relevancy, and performance
• Develop robust backend systems using Node.js and optionally integrate with Python for AI-related tasks
• Design intuitive front-end interfaces using frameworks like Vue.js, React
• Build and maintain scalable databases, primarily using MongoDB, and ensure seamless data management
• Collaborate with cross-functional teams to deliver production-ready applications with significant usage
• Ensure high-quality code with version control tools like Git and implement CI/CD pipelines
• Stay updated with the latest AI technologies and frameworks to drive innovation

Qualifications:

• Bachelor's degree (or higher) in Computer Science, Engineering, or related field
• 5+ years of software engineering experience, including 1-1.5 years in AI-powered application development
• Exposure to generative AI tools and frameworks (e.g., OpenAI, Hugging Face, LangChain)
• Proven experience in developing and deploying large-scale conversational AI solutions
• Strong proficiency with Node.js and familiarity with Python for AI-related integrations
• Hands-on experience with front-end frameworks (e.g., Vue.js, React)
• Proficient in database technologies, especially MongoDB (knowledge of SQL is a plus)
• Familiarity with cloud platforms (AWS, GCP, or Azure) and DevOps practices
• Excellent communication and problem-solving skills

EEO Statement:At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.